Head of Strategic Customer Success at Gett

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Account Management, Team Leadership, Client Retention, Business Growth, Executive Partnerships, Cross-Functional Collaboration, Data Analysis, Communication Skills, Negotiation, Churn Reduction, Customer Success Management, Salesforce, Tableau, Analytical Mindset, Commercial Orientation, Dynamic Environment

Industry

technology;Information and Internet

Description

As the Head of Strategic Customer Success at Gett, you will lead and manage the company's Strategic/Key Accounts department, with the primary goal of maximizing mutual business value, ensuring significant revenue growth, increasing Share of Wallet (SOW) among existing clients, and strengthening client retention while substantially reducing churn (Churn Reduction). This role requires a strategic mindset, exceptional leadership skills, and proven expertise in managing complex client relationships at the senior executive level. Key Responsibilities: Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance. Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans. Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing Gett’s "Wallet Share" within existing enterprise organizations. Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning Gett’s solutions with their core business goals. Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customer’s Perspective" and influence the product roadmap based on market needs. Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making. Requirements Management Experience: Proven experience of at least 3 years in Strategic/Key Account Management (KAM) – Mandatory. Enterprise Background: Proven track record of managing large-scale, complex enterprise accounts within large-scale organizations. Business Acumen: Strong commercial orientation with a proven ability to negotiate, handle renewals, and drive business expansion. Analytical Mindset: Highly proficient in data analysis; ability to translate complex data into actionable business stories and work plans. CRM & BI Proficiency: Previous experience working with Salesforce and Tableau is a significant advantage Communication Skills: Exceptional interpersonal and leadership skills, with the ability to influence stakeholders at all levels. Thrive in Dynamic Environments: Ability to prioritize effectively and make rapid decisions in a fast-paced, high-growth environment. At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com ,and we’ll do our best to support you. Click here to view our privacy policy. תיאור משרה null Requirements in local language null

Responsibilities

Lead and manage the Strategic/Key Accounts department to maximize business value and ensure revenue growth. Develop strategies for client retention and expansion opportunities while collaborating with cross-functional teams.