We have an exciting opportunity for a Head of Strategic Risk & Resilience to join our AXA Health Risk team. Reporting to our Director of Risk, Governance, and conduct for AXA Health, you’ll be responsible for driving the Risk & Resilience agenda in our Health business, with a very clear understanding of those factors that drive the Health risk profile.
As a senior member of the 1st Line Health Risk Team, you’ll play a key role in driving a customer-centric culture throughout AXA UK Health, deepening the capability of the Health business to understand and manage the risks associate with, whilst maintaining a strong and pervasive focus on customer outcomes. You’ll hold a leading role in assuring operational resilience in an organisation undergoing transformation and change. You’ll provide leadership and line management to multiple Risk Managers and Analysts, with a key focus on professional development and fostering high standards of professionalism and expertise throughout the team.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home at our offices, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations in Tunbridge Wells, Bristol or Leeds or travelling for the purposes of work.

WHO WE ARE:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates

• Take the lead, in conjunction with the Enterprise Reporting team, on provision of risk & resilience reporting that provide Health senior management with ongoing insight of their end-to-end risk profile.
• Confirm appropriate measures are in place to monitor and assess management of insurance risk, including profitability, reserving, pricing, underwriting and catastrophe modelling.
• Work with the ExCom-1 to deliver a data-driven, systematic and evidencable understanding of risk, clearly anchored in the end-to-end product lifecycle and customer journeys, with operational solutions that are customer and risk-centric.
• Drive, alongside the product, pricing, data, operational and support function leadership teams a commercially centric approach to managing operational risk and resilience that explicitly considers the ‘cost of control’ relative to risk appetite.
• Lead activity to understand the Health Resilience profile including, but not limited to implementation and ongoing compliance with Important Business Services (IBS) requirements with a clear understanding of the key dependencies on People,
• Property, Suppliers (3rd and 4th party), IT and Data, plus the current performance/risk profile of these.
• Own the mechanisms in place to identify and assess key risks within the end-to-end customer journeys, alongside the adequacy and effectiveness of associated controls, clearly aligned to Group requirements and the requirements of the Health business.
• Working with Risk and Reporting teams to support risk event reporting, risk acceptance processes and remediation activities, undertaking impact, root cause, and read across analysis after a risk event in line with Group requirements.
• Provide key 1st line insights to both Health & UK-level governance forums, attending these as required and representing the Director of Risk at key Health/UK committees as required.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.