Date live:08/09/2025
Business Area:Large Corporate
Area of Expertise:Relationship Management
Contract:Permanent
Reference Code:JR-0000070782
Join us as Head of Support Team at Barclays where you will identify, anticipate and satisfy client and colleague support needs profitably across the 5Cs within their defined geographical area. Collaborating with area Business banking or Corporate banking stakeholders to support their teams across markets to achieve and exceed their business plans. You will have responsibility for the direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities.
You will need:

EXPERIENCE

• Building and maintaining high performing teams delivering results via empowering and motivating others
• Strong internal network & stakeholder management
• Experience in implementing, managing and communicating change
• Experience in influencing and strong stakeholder management
• Proven track record of delivery of 5C performance in a defined geographical remit.

KNOWLEDGE

• Analysis and interpretation of data, the fundamentals of how businesses operate, people management/situational leadership.
• Performance management, measurement and capability
• Professional Study Qualifications e.g. IFS or Credit Skills Deployment (CSD)
• Corporate Banking and role of segments within this
• Rigour, Conduct Risk and Compliance
• Business Risk and Lending

Essential skills/ experience include:

• Building and maintaining high performing teams delivering results via empowering and motivating others
• Strong internal network & stakeholder management
• Experience in implementing, managing and communicating change
• Experience in influencing and strong stakeholder management

Other desirable skills include:

• Planning & organising
• Stakeholder Management and Building Relationships
• Driving Continuous Improvement & Innovation
• Change Management
• Leading and Developing others

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in London.

• Purpose of the role

To direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities.

ACCOUNTABILITIES

• Training, development & communication to ensure up to date understanding of new and existing client solutions & processes, contributing to the flow of client solutions through t. .
• Resource requirements in line with the national vision and enabling a high-performance environment demonstrating flexibility and consistency for colleagues utilising the performance development framework.
• Collaboration with stakeholders to support ABs in their fulfilment of Credit requirements including pricing to achieve great customer outcomes.
• Enables Barclays to make a positive impact on the environment and the communities we serve by supporting the delivery of outcomes that build long term relationships and enhance our reputation.
• Follow, improve and strengthen controls wherever possible, working collaboratively across teams to proactively identify and manage risks, including when risks change, or escalation is required.
• Implementation of best-in-class service culture to enhance great customer outcomes. Develops and maintains an active stakeholder map ensuring productive cross sector relationships across Barclays.

• Purpose of the rol