Working hours: Minimum of 35 hours per week - working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ
Interview Date: 1st Stage interviews: 17th and 18th September 2025
The Salvation Army is recruiting a Head of Supporter Services. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Supporter Services who will be responsible for ensuring supporters have a positive and memorable experience of engaging with the charity.
As Head of Supporter Services, you will influence best practice in customer service and fulfilment. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a supporter services strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE;

• Substantial experience of delivering supporter services within a complex organisation
• A confident people leader and collaborator
• Ability to influence at a senior level and inspire and motivate colleagues.
• Experience of managing budgets, developing spending plans and delivering financial reporting