Head of Talent Acquisition PH Night at Acquire Intelligence

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Full-Cycle Recruiting, Stakeholder Engagement, Recruitment Operations Strategy, Communication Skills, Presentation Skills, Applicant Tracking Systems, Sourcing Tools, Recruitment Metrics, Cross-Functional Coordination, Employer Branding, Candidate Engagement, Problem-Solving Skills, Process Improvements, Organizational Skills, Detail-Oriented, Deadline Management

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! HMO coverage for you and your family Yearly Kick-Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career — yes, we love to promote internally Do meaningful work and collaborate with the best 900+ promotions given each year 2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As a Recruitment Operations Partner supporting US business hours, you will act as the primary bridge between our US stakeholders and the Philippine-based recruitment team. You will own the delivery of real-time recruitment operations, provide support on both agent and non-agent roles, attend client meetings, manage urgent staffing needs, and coordinate across functions to maintain hiring efficiency and stakeholder satisfaction. This is a high-impact, individual contributor role ideal for someone with a strong background in full-cycle recruiting, stakeholder engagement and management, and recruitment operations strategy. YOUR DAILY RESPONSIBILITIES Act as the main point of contact for clients and business partners during US hours Attend and represent the Talent Acquisition team in calibration meetings, hiring syncs, and ad hoc staffing discussions Support day-to-day operations including interview coordination, requirement alignment, and candidate pipeline management Ensure smooth transitions and handovers to the daytime recruitment team Monitor pipeline activity and delivery performance against hiring timelines Provide feedback to recruiters and ensure alignment with the service level agreements (SLAs) Initiate improvements in sourcing strategies when gaps are identified Support employer branding efforts across online sourcing channels and job platforms Ensure full visibility and timely communication to US-based clients and stakeholders Proactively identify concerns or risks to hiring delivery and work with internal teams to resolve them Maintain documentation and updates aligned with business expectations and audit requirements Lead or contribute to process improvement projects that enhance recruiter efficiency, reduce cost-per-hire, or improve candidate experience Support implementation of strategic recruitment initiatives including system enhancements, reporting tools, and sourcing plans Provide data-driven updates on recruitment status, pipeline movement, and hiring process Ensure accuracy and consistency of recruitment metrics and reporting A BIT ABOUT YOU At least 3 to 5 years of end-to-end recruitment experience in a BPO or shared services environment Strong experience managing recruitment operations for US-based accounts or global stakeholders Excellent communication, presentation, and stakeholder management skills Proficient in applicant tracking systems (ATS), sourcing tools, and recruitment metrics reporting Experience in coordinating across cross-functional teams, including HR, operations, and compliance Background in both agent and non-agent hiring Familiarity with employer branding, referral programs, and candidate engagement strategies Ability to lead and execute special recruitment projects with minimal supervision Strong problem-solving skills and ability to drive process improvements independently Ability to prioritize and operate under pressure Highly organized and detail-oriented Able to meet deadlines and adaptable to any additional or different functions that may be assigned from time to time WHAT SUCCESS LOOKS LIKE Strong working relationships with clients and stakeholders 100% hiring fulfillment across US campaigns/accounts Achievement of KPIs WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever – Smart questions spark smart solutions Entrepreneurial Energy – Think like an owner. Solve like a founder Fast with Intent – We move fast and deliver real results Laugh and Learn – We don’t take ourselves too seriously, just our results We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions. Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

Act as the main point of contact for clients and business partners during US hours, ensuring smooth recruitment operations. Monitor pipeline activity and provide data-driven updates on recruitment status while supporting employer branding efforts.