e're excited to offer a newly created Training & Knowledge Lead opportunity within our Roadside Contact Centre & Distribution team.

Based at Sydney Olympic Park with a hybrid working model (typically two days in the office), this leadership role reports to the Planning, Implementation & QA Manager and leads a high-performing group of Trainers, Knowledge Specialist and QA teams.

This role will play a key part in elevating frontline capability, coaching practices, knowledge management and operational readiness. You'll partner closely with business leaders and stakeholders to identify capability gaps, improve learning outcomes, build future-focused frameworks and support the adoption of AI and emerging technologies across the customer service environment.

If you're passionate about develo