ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is distributed across EMEA, US, and APAC, dedicated to ensuring seamless client onboarding and flawless platform integration for Talon.One. We thrive on resolving client challenges daily, working in close collaboration with Customer Success Managers and development teams to act as expert consultants. Reporting to the Post-Sales Lead, you will lead this global team, fostering a culture of mutual support and deep problem-solving.
What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.
This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 10+ years of experience in client-facing technical roles, including 5+ years leading and scaling distributed Technical Account Management or similar teams in enterprise SaaS or Cloud environments
• A solid technical foundation, backed by a Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related discipline
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
• Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations
• Outstanding analytical and troubleshooting skills, with a data-driven approach to solving complex technical issues and identifying root causes and trends
• A collaborative mindset with the ability to work cross-functionally with internal teams — including Marketing, Development, and Sales — as well as external stakeholders at all levels
• Skilled in translating complex technical concepts into clear, concise communication tailored to both technical and executive audiences
• Strong interpersonal skills and emotional intelligence, allowing you to navigate change, foster trust, and drive success for both your team and your customers

We are looking for an experienced and strategic Head of Technical Account Management to lead our global team and drive excellence in client onboarding and platform integration for Talon.One. This leadership role is pivotal in shaping our Technical Account Management function and ensuring our customers maximize value.