Head of Technology Operations (Operational Excellence) at Carey

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Technical Operations, Windows Infrastructure, Networking, Cloud Platforms, ITIL, Service Operations, Incident Management, Problem Management, Change Management, Cybersecurity, Operational Resilience, Vendor Management, Financial Control, Communication Skills, Team Development

Industry

Description

The Role: The Head of Technology Operations is a senior leadership role responsible for ensuring Carey’s technology environment is reliable, secure and future-ready. The role leads the operational lifecycle of the School’s technology environment, delivering stable, high‑quality services that enable School outcomes, enhance staff capability, and support an excellent student experience. Sitting within the Chief Financial Officer’s (CFO) portfolio, this position drives a strong service culture and partners closely with business leaders, the Projects and Capability function, and external vendors. The role provides strategic and hands‑on leadership across infrastructure, service management, cybersecurity uplift, and operational readiness. This is a full-time, permanent position. Success Measures Stable, reliable, and high-performing technology services High levels of staff satisfaction with technology support Clear service visibility through an effective service catalogue Controlled, predictable release and change cycles Strong financial and vendor performance management The Person: To be successful in this position, you will have: Proven leadership experience in technology or service operations within a complex, multi-stakeholder organisation (education, health, or similarly regulated environments desirable) Minimum 5 years in technical operations, including 3+ years in a leadership capacity. Strong expertise in Windows infrastructure, networking, and cloud platforms. Hands-on experience managing ITIL-based service operations, including incident, problem, and change management. Demonstrated ability to uplift cybersecurity maturity and operational resilience. Excellent people leadership skills, including team development, conflict resolution, and performance oversight. Strong vendor management and financial control experience. Exceptional communication skills with the ability to engage confidently at all levels A valid Employee Working with Children Check is a requirement of employment for this position. The School: At Carey, our staff are integral members of our vibrant community, embodying a deep commitment to learning and an innate ability to ignite the same passions within our students. Grounded in the core values of Care, Growth, and Respect, our staff play a pivotal role in nurturing a culture where every individual is valued, supported, and inspired to thrive. Want to find out more? If you are interested, we're excited to hear from you! Click "Apply Now" to submit your up-to-date Curriculum Vitae by 16 January 2026. Please note: only shortlisted candidates will be contacted. Let's work together to inspire young minds at Carey! To find out more about this opportunity, download the Position Description here. Carey Baptist Grammar School is committed to providing a safe environment for all students, acting in their best interests, promoting their wellbeing and keeping them safe at all times. We acknowledge the traditional custodians of the lands and waters surrounding us and pay our respects to the Elders past, present and emerging. We celebrate, value and include people of all backgrounds, sexualities, cultures, bodies and abilities.

Responsibilities

The Head of Technology Operations leads the operational lifecycle of the School’s technology environment, ensuring it is reliable, secure, and future-ready. This role drives a strong service culture and partners closely with business leaders and external vendors.