ABOUT ROUTEGENIE

At RouteGenie, our mission is simple but powerful: to connect people and care by powering the technology that moves them.
We are a modern, all-in-one software platform for medical transportation providers, helping businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management. By doing so, we enable our customers to reduce costs, improve on-time performance, and deliver better service to the communities they serve.
Profitable, private capital-backed, and growing 30-40% annually, RouteGenie already supports over 600 customers across 46 states and is exploring international expansion. Now, we’re further modernizing our platform, expanding upstream into enterprise healthcare systems/plans, and preparing for exciting growth. We have a 10x mindset in everything we do.

MUST-HAVE QUALIFICATIONS

• 8+ years in software engineering leadership.
• Proven success modernizing infrastructure and scaling SaaS platforms.
• Strong technical foundation with recent hands-on experience in cloud architecture (AWS required), backend, or DevOps.
• Familiarity with embedding compliance and security frameworks (SOC2, HIPAA).
• Experience leading distributed technical teams.

PREFERRED QUALIFICATIONS

• Background in healthcare SaaS, logistics, or fleet management technology.
• Track record of scaling mid-market SaaS into enterprise.
• Familiarity with AI applications in software and operations.
• Experience in PE-backed or profitable growth-stage companies.

YOUR ROLE WITH US

We’re seeking a Head of Technology to lead the strategy, execution, and scaling of RouteGenie’s platform. Reporting directly to the CEO, this leader will oversee infrastructure modernization, total platform feature development, security and compliance, and AI-driven innovation, while guiding a talented global engineering team.
This role calls for a balance of technical depth and curiosity with business savvy leadership. The ideal candidate is hands-on enough to dive deep when needed, yet strategic enough to set direction, inspire teams, and make decisive calls that keep the technology ahead of the business curve.
The role may be based in Buffalo, NY (preferred) or in a nearby market, and we are open to remote candidates with the flexibility to travel up to 50% to RouteGenie’s Buffalo headquarters, customer onsite visits, and other company functions.

KEY RESPONSIBILITIES

• Oversee Engineering, DevOps, and technology delivery teams across the U.S., Europe, Ukraine, and Spain, optimizing team structure and building leadership capabilities.
• Lead the modernization of RouteGenie’s platform to ensure scalability, security, and long-term resilience.
• Drive adoption of modern technologies, including AI and automation, to improve both customer-facing features and internal development practices.
• Partner with cross-functional leaders in Product, Implementation, Marketing, and Customer Success to align technology delivery with business priorities.
• Strengthen RouteGenie’s security posture and compliance with SOC2 and HIPAA requirements.
• Foster a culture of continuous improvement, accountability, and collaboration across the engineering organization.