Head of Telecom Operations at Lytegen

Panchkula, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Operations, Call Center Management, Dialer Administration, VoIP, SIP, DID Management, Performance Monitoring, Data Analysis, Troubleshooting, Compliance Management, Cross-Department Support, Campaign Optimization, Technical Support, Leadership, Detail-Oriented, Proactive

Industry

Professional Services

Description

Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours – 12:30 AM – 9:30 AM IST) Type: Full-Time, On-site About the Role We are hiring a Head of Telecom Operations to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and performance optimization across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical knowledge of VoIP, DID reputation, and dialer metrics. Leadership and management experience is a plus, but above all, this person must be a technical and operational expert who stays on top of everything, every day. Key Responsibilities Dialer Administration Configure, manage, and maintain multiple dialer/VoIP platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or others as needed). Handle scaling systems capable of 100,000+ daily outbound dials with consistent performance. Ensure DID reputation is maintained and protected. Performance Monitoring & Optimization Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting. Continuously fine-tune campaigns for maximum efficiency and compliance. Systems & Technical Support Troubleshoot dialer, SIP/VoIP, CRM integrations, and API connections. Ensure uptime and reliability across all departments relying on dialer lines. Train and support users on proper dialer usage. Compliance & Risk Management Oversee adherence to DNC/TCPA and other compliance standards. Implement safeguards to minimize risk in high-volume outbound environments. Cross-Department Support Enable sales, customer service, recruitment, and admin teams with optimized dialer access. Provide reporting and insights to leadership on performance and trends. Skills & Qualifications 5+ years of BPO/call center operations experience with direct dialer ownership. Proven track record of running high-volume outbound campaigns (100,000+ daily dials). Strong technical background: VoIP/SIP, DID management, integrations, troubleshooting. Hands-on experience with major dialer platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or similar). Analytical mindset: able to read data and translate it into performance improvements. Highly accountable, detail-oriented, and proactive. Competitive Compensation – Attractive salary package with performance-based incentives. Global Exposure – Direct collaboration with U.S. leadership and cross-border teams. Career Growth – Clear progression path toward senior leadership roles in a fast-scaling company. Impact-Driven Work – Be part of the renewable energy sector and contribute to sustainability. Professional Development – Opportunities to lead cross-functional projects, implement global best practices, and upskill through learning initiatives. Collaborative Culture – Work with driven, talented peers in an inclusive and supportive environment. Work Stability & Vision – Join a company with strong long-term growth plans and a mission-driven culture. Leadership Autonomy – Freedom to design and execute operations strategies, with the trust of global leadership. Recognition & Rewards – Regular acknowledgment for high performance and impact delivered.

Responsibilities

The Head of Telecom Operations will manage high-volume outbound and blended dialer systems, ensuring optimal performance across various departments. This role includes system setup, ongoing management, and performance optimization.