TOCA Social is the world’s first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!

GAME BOX UPTIME & GUEST EXPERIENCE

• Proactive Maintenance: Regularly inspect and test gaming equipment and hardware to ensure functionality and longevity.
• Reactive Support: Rapidly diagnose and fix any technical issues to maintain gameplay experience.
• Team Upskilling: Train and support venue teams to handle basic tech issues confidently and independently.
• Guest Experience: Be a visible, tech-savvy presence in venues, supporting guests directly and escalating larger issues as needed.

QUALIFICATIONS & EXPERIENCE:

• 5+ years’ experience managing hospitality, leisure, or retail technology across multi-site environments
• Expertise in guest-facing systems such as EPOS (Tevalis preferred), booking CRM (SevenRooms ideal), payment systems (Dojo), inventory management (Market Man), and AV integration
• Strong operational mindset with proven experience maintaining uptime-critical technology environments.
• Exceptional organisational skills with experience implementing ticketing/reporting tools and performance metrics.
• Outstanding relationship management skills – capable of influencing GMs, suppliers, and cross-functional teams.
• Calm and solution-oriented under pressure.
• Able to travel internationally for venue support and openings as needed.

ROLE OVERVIEW

The Head of Venue Technology owns the end-to-end operation, optimisation, and future growth of guest-facing and operational systems within TOCA Social venues.
Working closely with General Managers, Venue Operations, the Techspert team, IT & IS Systems, and key external providers, this role ensures our technology — from game boxes to teammate hardware — delivers seamless uptime, elevates the guest journey, drives revenue, and supports operational excellence.
This is a hands-on, global role. Initial focus will be on supporting The O2, Birmingham, and Westfield White City, followed by Paris and Dallas as part of our expansion.
Location: TOCA Social, The O2, Peninsula Square, SE10 0DX & TOCA Social Birmingham, Bullring, B5 4BU & TOCA & TOCA Social Westfield White City, W12
Reports to: Director of Operations