Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

SKILLS AND EXPERIENCE:

• Track record of managing large industrial teams in a lean environment
• Demonstrated success in driving operational development and innovation
• Complete and effective recovery of operational problems
• Knowledge and application of Health, Safety and Security legislation (advantageous)
• Cargo/Airline Operations experience (desirable)
• Manufacturing Operations Experience where Lean/ Continuous improvement was deployed
• Experience with large-scale facility transitions or expansions
• Familiarity with warehouse management systems (WMS) and ERP platforms
• Experience in unionised environments and industrial relations

ABOUT THE ROLE

As Head of Warehouse, you will lead the strategic development and transformation of our warehouse operations. You will be responsible for delivering the IAG Cargo Operations business plan, driving innovation, and embedding a culture of continuous improvement. This role is pivotal in modernising our operational capabilities, enhancing service delivery, and positioning the warehouse as a centre of excellence within the global cargo network

WHAT YOU’LL DO

• Single point of accountability for the operational management of freight handled by IAG Cargo
• Strategic Leadership: Develop and execute a long-term vision for warehouse operations aligned with IAG Cargo’s strategy.
• Operational Excellence: Lead the transformation of warehouse processes to improve efficiency, scalability, and resilience.
• Innovation & Automation: Champion the adoption of new technologies, automation, and digital tools to future-proof operations.
• Performance Management: Deliver against KPIs for service quality, cost efficiency, and operational reliability.
• Customer-Centric Culture: Ensure exceptional service delivery and rapid service recovery, enhancing the customer experience.
• People Development: Build and nurture high-performing teams through coaching, development, and inclusive leadership.
• Change Management: Lead change initiatives, ensuring smooth transitions and stakeholder engagement across all levels.
• Compliance & Safety: Maintain rigorous standards in health, safety, security, and customs compliance.
• Crisis & Contingency Planning: Act as a key member of the Crisis Management Team, ensuring robust response plans are in place.
• Data-Driven Operations: Utilize data analytics and digital dashboards to monitor performance, identify trends, and drive proactive decision-making.
• Manage relationships with third-party airline partners, ensuring freight is handled to the highest standards and service expectations are consistently met.