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Head of Workforce Management at SEQUIUM ASSET SOLUTIONS LLC

St. James, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Forecasting, Scheduling, Real Time Management, Staffing Levels, Cost Efficiency, Service Excellence, Employee Productivity, Business Forecast, Risk Analysis, Labor Cost Control, Attendance Management, Reporting, Team Leadership, WFM Tools, Data Analysis

Industry

Financial Services

Description

Description The head of Workforce Management is responsible for leading the strategic planning, forecasting, scheduling and real time management of workforce operations. The duties outlines is to ensure optimal staffing levels, cost efficiency and service excellence whilst maximizing employee productivity. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and implement workforce management strategies aligned with organizational objectives. Lead long-term and short-term staffing plans based on business forecast Provide analysis that anticipates workforce needs and risks Design efficient staff schedules that meet operational needs Ensure proper coverage while controlling labor cost Monitor daily operations and staffing levels Make real time adjustments to ensure service levels are met Manage/track attendance Provide regular reports-internal and external to clients and senior leadership Lead and develop the WFM team Oversee workforce management tools Track daily attendance (daily log, point tracker, writeups/warnings) Daily temperature checks Timecard management-Overtime alerts, updating and approving timecards Manage team schedules-Saturdays/overtime Job Requirements 5-10 years’ experience in Workforce Management or Operations Experience in high volume environments Advanced Excel, PowerPoint, Word and data analysis Knowledge of WFM systems and tools Leadership and team development skills Excellent organizational and communication skills Strategic thinking Ability to make decisions under pressure Keen attention to detail Must be results driven Good time management skills Ability to analyze, summarize and communicate findings

Responsibilities

The Head of Workforce Management leads the strategic planning, forecasting, scheduling, and real-time management of workforce operations to ensure optimal staffing, cost efficiency, and service excellence. This role involves developing strategies, creating schedules, monitoring daily operations, and leading the WFM team to maximize employee productivity.