Head of Workplace Services at OneSavings Bank PLC

Wolverhampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

75000.0

Posted On

14 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workplace Services Leadership, End-User Technology Experience, Site-Based Support Management, Service Excellence, Operational Maturity, Continuous Improvement, Digital Workplace Strategy, User-Centric Services, Modern Device Management, Endpoint Lifecycle Management, Vendor Management, Budget Management, KPI Reporting, Team Leadership, ITIL Processes, Client-Facing IT Support

Industry

Financial Services

Description

What you will be doing? The Head of Workplace Services is responsible for shaping and delivering a seamless, modern, and reliable end‑user technology experience across the organisation. This role leads the EUX site‑based support teams to ensure employees have the tools, devices, and support they need to work effectively. By driving service excellence, operational maturity, and continuous improvement, the role ensures that workplace technologies are secure, efficient, and aligned with business needs. It acts as the strategic owner of the digital workplace, championing user‑centric services, modern device management, and high‑quality support that enhances productivity and employee satisfaction. Your responsibilities will include… Leading and developing the Workplace Services function, covering operations, EUX site-based support, and endpoint management across the organisation Defining and executing the end‑user experience strategy, ensuring consistent, high‑quality support across all sites and channels Owning the EUX operating model ensuring compliance with incident, request, problem, and knowledge management processes Driving continuous improvement in service performance, user satisfaction, and operational efficiency through data insights and feedback loops Overseeing endpoint lifecycle management, including procurement, deployment, patching, compliance, and retirement of devices Managing vendor relationships for hardware, software, and managed service providers, ensuring performance against SLAs and value for money Coordinating site-based support teams, ensuring consistent standards, rapid issue resolution, and proactive engagement with local business units Developing and managing budgets for workplace services, including forecasting, cost optimisation, and investment planning Leading major workplace initiatives, such as device refresh programmes, collaboration tool rollouts, and office technology upgrades Establishing clear KPIs and reporting, providing transparency on service performance, trends, and improvement plans to senior leadership Line managing and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment Fostering a supportive culture where people perform at their best; by leading with curiosity, coaching colleagues to grow, and demonstrating OSB’s leadership daily What's in it for you? We offer a competitive base salary depending on experience from £57,000 - £75,000 and a competitive benefits package including: Discretionary annual bonus opportunity of up to 15% 28 days annual leave plus bank holidays Contributory pension (8% employer 5% employee) Life Assurance (4x salary) plus Group Income Protection Access to Private Medical Insurance and Medical Cash Plan Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Strong demonstrable experience in a client-facing IT Support management role, responsible for providing IT support to users located at multiple sites Good demonstrable experience of Team Management including Remote Teams and Matrix Management Good demonstrable hands-on technical & leadership experience in a Windows-based IT Service Desk environment, meeting SLA targets and producing related deliverables Good demonstrable experience of Supplier Management Good demonstrable experience in an IT Support role using ITIL-aligned processes and procedures Next steps If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

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Responsibilities

This role is responsible for shaping and delivering a seamless, modern, and reliable end-user technology experience by leading site-based support teams to ensure employees have necessary tools and support. Key duties include defining the end-user experience strategy, owning the operating model, driving continuous improvement, and overseeing endpoint lifecycle management.