Head,OTCR,Change Gov,Prod Gov & Trxn Proc Risk (UAE, Singapore or UK)

at  Standard Chartered

JOB SUMMARY

This role could be based in UAE, Singapore or UK. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you only select a country where the role is based
The Operational, Technology and Cyber Risk (OTCR) organisation is instrumental in protecting and ensuring the resilience of Standard Chartered Bank’s operations, data, and IT systems by managing operational, technology and cyber risk across the enterprise. As a critical function reporting into the Group Chief Risk Officer (CRO), the Group OTCR team serves as the second line of defence for assuring that controls are implemented effectively, in accordance with the OTCR Framework, and for instilling a risk culture within the Bank.

PEOPLE & TALENT

• Exercising excellent people management in the areas of resourcing, talent development, performance management, learning and development and engagement
• Ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Lead through example and build the appropriate culture and values
• Set appropriate tone and expectations from team, working in collaboration with stakeholders, whilst upholding and reinforcing the independence of the second line
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports, providing regular feedback against on performance against responsibilities and objectives
• Manage rewards across the team to ensure total compensation is in line with Group and fair pay guidelines
• Establishing constructive relationships with Key Stakeholders (as defined below)

SKILLS AND EXPERIENCE

• Change Management Risk
• Process Management
• Process Automation
• Operations Management
• Operational and Technology Risk Management
• Regulatory Environment – Financial Services
• Risk Management
• Business Acumen
• Manage People
• Manage Vendors

QUALIFICATIONS

The role holder will have significant experience in OTCR management within the Banking industry, including relevant regulation and industry trends. In particular, the role holder will demonstrate:

• A rigorous and analytical approach to risk management
• Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
• Ability to manage a diverse and challenging stakeholder community / team.
• Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purposes

Ideally the role holder will have specific experience of OTCR frameworks and have an in-depth knowledge of some of the key organisational and operational challenges faced by a Second-Line Risk function.

Further, for this Advisory role they should be able to have:

• Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which OTCR are addressed throughout the Group, with specific knowledge in Transaction Processing and Product risks
• Ability to represent the Bank with external stakeholders via Industry Forums and at key Regulatory meetings, as required
• Ability to assess priorities and focus on detailed aspects of SME function to drive effective delivery
• Excellent analytical skills: ability to think clearly and rigorously about how best to assess existing and emerging risks and readiness, being able to reach a pragmatic approach and direction.
• Experience of identifying risks (both existing and emerging), advising on mitigation actions, and reaching agreement with stakeholders on the management of risks and issues.
• Situational context aware with ability to facilitate outcomes where priorities may be in conflict
• Sound judgement and anticipation and strong integrity, independence, and resilience
• Ability to translate regulatory into business requirements for change programmes
• Communication Skills:
• Excellent English oral and written skills
• Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way
• Able to challenge constructively in a non-confrontational manner
• A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision
• Ability to participate within a multi-disciplinary team and be a strong team player
• Ability to identify opportunities for continuous improvements

Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity

Desired Qualifications: relevant industry leading certification such as:

• Degree level education or equivalent
• Relevant Industry related qualification

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

We are seeking an experienced manager who will be responsible to lead a small team that provides subject matter expertise and advise on the following activities for their SME area:

• Policy / regulatory interpretation, application, and implementation – including inputs to the Policy team on changes and updates that may be needed.
• Provision of information and guidance relating to risk management processes and frameworks.
• Appropriate appetite setting, identification and assessment of risk and input into control design.
• Support on investigations and reviews to ensure the right outcomes are reached.
• Regulatory horizon scanning, interpretation, application, and advise on implementation.
• Opportunities for risk taking / commerciality (e.g., support and input on new business)
• Identification of emerging and horizon risks in area of expertise
• Training and support in communicating complex technical concepts to internal and external stakeholders.
• Support change teams to help translate regulatory into business requirements for change programmes.
• Design, craft and consultation of owned policies/ standards for roll out.
• Training to end users on policy requirements.
• Conduct Policy Effectiveness Reviews as communicated from time to time by Enterprise Risk Management Framework and any agreed Deep dives/ thematic reviews.
• Ensure Policies are aligned to meet the relevant regulatory requirements.
• Work with other OTCR teams to ensure effective implementation and oversight of the effectiveness of the policies.
• Any other responsibilities as advised by the OTCR target operating model and defined RACI

KEY RESPONSIBILITIES

We are seeking an experienced manager who will be responsible to lead a small team that provides subject matter expertise and advise on the following activities for their SME area:

• Policy / regulatory interpretation, application, and implementation – including inputs to the Policy team on changes and updates that may be needed.
• Provision of information and guidance relating to risk management processes and frameworks.
• Appropriate appetite setting, identification and assessment of risk and input into control design.
• Support on investigations and reviews to ensure the right outcomes are reached.
• Regulatory horizon scanning, interpretation, application, and advise on implementation.
• Opportunities for risk taking / commerciality (e.g., support and input on new business)
• Identification of emerging and horizon risks in area of expertise
• Training and support in communicating complex technical concepts to internal and external stakeholders.
• Support change teams to help translate regulatory into business requirements for change programmes.
• Design, craft and consultation of owned policies/ standards for roll out.
• Training to end users on policy requirements.
• Conduct Policy Effectiveness Reviews as communicated from time to time by Enterprise Risk Management Framework and any agreed Deep dives/ thematic reviews.
• Ensure Policies are aligned to meet the relevant regulatory requirements.
• Work with other OTCR teams to ensure effective implementation and oversight of the effectiveness of the policies.
• Any other responsibilities as advised by the OTCR target operating model and defined RACI.

In addition, this role must work with Single Point of Contact (“SPOC”) coverage teams who face into the respective Business, Region, and Group Functions. This includes enabling the SPOC to provide effective risk oversight by providing:

• Advice in high risk and/or complex matters that require specialised knowledge. This includes providing expertise or deep technical knowledge to support decision making, including interpretation of relevant regulations, data and reports.
• Analysis of internal and external trends to identify and share early risk indicators with the SPOC teams.
• Support thematic reviews with Assurance teams where required.

OTHER RESPONSIBILITIES

• Embed Here for good and Group’s brand and values in Group OTCR Team,
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

The role holder will have significant experience in OTCR management within the Banking industry, including relevant regulation and industry trends. In particular, the role holder will demonstrate:

• A rigorous and analytical approach to risk management
• Experience of business partnering, including the ability to synthesise and articulate complex and technical topics clearly to diverse audiences.
• Ability to manage a diverse and challenging stakeholder community / team.
• Specific strong competence in the use of Excel for analysis of complex data and PowerPoint for communication purpose

Further, for this Advisory role they should be able to have:

• Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which OTCR are addressed throughout the Group, with specific knowledge in Transaction Processing and Product risks
• Ability to represent the Bank with external stakeholders via Industry Forums and at key Regulatory meetings, as required
• Ability to assess priorities and focus on detailed aspects of SME function to drive effective delivery
• Excellent analytical skills: ability to think clearly and rigorously about how best to assess existing and emerging risks and readiness, being able to reach a pragmatic approach and direction.
• Experience of identifying risks (both existing and emerging), advising on mitigation actions, and reaching agreement with stakeholders on the management of risks and issues.
• Situational context aware with ability to facilitate outcomes where priorities may be in conflict
• Sound judgement and anticipation and strong integrity, independence, and resilience
• Ability to translate regulatory into business requirements for change programmes
• Communication Skills:
• Excellent English oral and written skills
• Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way
• Able to challenge constructively in a non-confrontational manner
• A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision
• Ability to participate within a multi-disciplinary team and be a strong team player
• Ability to identify opportunities for continuous improvement