Head, Printing and Graphics Design Service at NATO

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Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Graphics Design, Digital Printing, Adobe CC, Customer Support, Project Management, Change Management, Strategic Planning, Innovation, Multicultural Coordination, Budget Management, Stakeholder Management, Training, Performance Evaluation, Operational Efficiency, Service Level Agreements

Industry

IT Services and IT Consulting

Description

1. SUMMARY Within NATO’s International Staff (IS), the Information, Communication and Technology Management (ICTM) Office provides support and services in the areas of information communication and technology management, and digital information, archives, records and knowledge management to the North Atlantic Council (NAC), its committees and to the IS. Digital Information Management Services (DIMS) is the principal information and records management service at NATO Headquarters. DIMS plays a key role in ensuring the accessibility, availability, and integrity of all official information produced by the NAC, its committees, and the IS. Under the supervision of the Head DIMS, the Head Printing and Graphics Design Service manages the operational, business and administrative activities of the NATO Headquarters Printing, and Graphic Design Service. The Head is responsible for driving the transformation of the current printing and graphics design services into a modern, forward-looking operation that delivers cutting-edge graphics design and state-of-the-art printing solutions. This includes ensuring that customer requests are processed in a timely and cost-effective manner, while also managing change to embrace new technologies and workflows that improve efficiency and quality. The Head is responsible for proactively implementing innovative solutions to meet evolving demands and position the Service as a leader in modern graphics design and printing. The Head needs to ensure that the Printing and Graphics Design Service is equipped with advanced, cutting-edge technology that aligns with its mandate, and that staff receive comprehensive training to effectively utilize and maximize the capabilities of this modern equipment. Additionally, the Head actively seeks out suitable, reliable outsourcing solutions to complement internal capabilities and expand service offerings in both printing and graphics design. The Head is responsible for overseeing the execution of these contracts, ensuring outsourced services align with NATO’s visual identity guidelines, quality standards, and operational timelines, while fostering a collaborative approach that contributes to a modern and seamless service model. The Head is responsible for delivering excellent customer support by keeping NATO Headquarters customers informed about the latest technologies and providing solutions that align with their specific needs. 2. QUALIFICATIONS AND EXPERIENCE ESSENTIAL The incumbent must: • have a university degree or equivalent level diploma from an establishment of recognised standing in one of the disciplines related to the job; • have at least five years’ experience in managing and supervising printing and graphics design staff and have proven management skills; • have a thorough knowledge of modern techniques and working practices used in graphics design and digital printing. Must be familiar with production equipment and graphic design softwares such as Adobe CC (InDesign, Illustrator and Photoshop); • be able to demonstrate professional competence and mastery of printing and graphics design processes; • be able to provide excellent customer support, including dedicated assistance to high-level clients.; • have experience in coordinating and managing complex projects, in a multicultural environment; • have experience in implementing a change agenda, with involvement in change management processes; • be prepared to work outside of normal hours and to adapt to changing schedules; • demonstrate experience in strategic planning and implementation; • possess the following minimum levels of NATO’s official languages (French/English): V (“Advanced”) in one; III (“Intermediate”) in the other. DESIRABLE The following would be considered an advantage: • experience in drafting policy and standard operating procedures in the field of printing and graphics design • have a strong understanding of innovation programs and initiatives relevant to a printing and graphics change program • experience working with information in a security conscious environment; • experience at the international level, especially in International Organisations 3. MAIN ACCOUNTABILITIES Planning and Execution Participate in the development of new standards (including SOPs) and business processes, in the field of printing and graphics design. Recommend innovative forms of service and new ways in which services can be provided to customers and stakeholders. Have an innovative approach to work and be able to adapt in an evolving technical and managerial environment. Promote printing and graphics best practices and new ways of working. Develop key operational and customer service performance metrics specific to printing and graphics. Organisational Efficiencies Introduce service level agreements to ensure the production of the timely and quality work as well as customer satisfaction. Ensure that the benefits of outsourcing are fully exploited while maintaining the minimum technical and staffing capability to meet surge demands. Maintain the professional standards of the Service through the assessment and introduction of modern new technologies as they become available. People Management Manage the staff in Printing and Graphics Design Service including work allocation, identifying training and development needs and handling staff issues. Evaluate staff performance in accordance with the NATO HQ Performance Management guidelines and standards. Project Management Provide printing and graphic design expertise and assistance to support high-level diplomatic events, public information campaigns and other high-profile NATO activities in support of NATO's public image and decision-making process. Drive and oversee projects designed to enhance efficiency, innovation, and service delivery within the printing and graphic design, ensuring alignment with modern industry standards and organizational goals. Actively collaborate as a key team member on various initiatives within ICTM, bringing expertise in printing and graphic design to support cross-functional projects and contribute to strategic IS and ICTM objectives. Financial Management Prepare the annual budget proposals for the Service and ensure expenditures are accurately tracked and aligned with the ICTM allocated budget. Stakeholder Management Liaise with stakeholders of different levels of experience and expertise. Understand, identify and analyze organizational needs and provides appropriate and innovative solutions to meet organizational printing and graphics design requirements. Participate in the DIMS management meetings. Perform any other related duty as assigned. Occasionally replace the Head DIMS during absence. 4. INTERRELATIONSHIPS The incumbent reports to the Head, DIMS. He/she works together with the other managers of DIMS to ensure coherence of procedures and work standards and works in close relationship with the Central Registry and Records Administration staff to ensure that documents are processed efficiently. He/she works closely with the Office of the Secretary General and other key participants in high-level diplomatic events. The incumbent also engages with the International Military Staff to ensure a common approach and inter-operability wherever possible. Direct reports: 2 Indirect reports: 9 5. COMPETENCIES The incumbent must demonstrate: • Achievement: Creates own measures of excellence and improves performance. • Analytical Thinking: Sees multiple relationships. • Change Leadership :Expresses vision for change. • Clarity and Accuracy: Monitors data or projects. • Flexibility:Adapts to unforeseen situations. • Impact and Influence Takes multiple actions to persuade. • Initiative Plans and acts up to a year ahead. • Leadership Keeps people informed. • Organizational Awareness Understands organisational climate and culture. • Self-Control Responds calmly. • Teamwork Expresses positive attitudes and expectations of team or team members. 6. CONTRACT Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract. Contract clause applicable: In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity. The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations. NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post. Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates. These circumstances are described in the IS directive on twin-graded posts. 7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (link); For all other applications: www.nato.int/recruitment Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process. Do you have questions on the application process in the system and not sure how to proceed? Click here for a video containing the information you need to successfully submit your application on time. When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities. NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate. 8. ADDITIONAL INFORMATION NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply. NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process. Candidates will be required to provide documented medical evidence to support their request for accommodation. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment. For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab. NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.

Responsibilities

The Head of Printing and Graphics Design Service manages operational, business, and administrative activities, driving the transformation of services into modern operations. This includes ensuring timely processing of customer requests and implementing innovative solutions to enhance service delivery.