Head Receptionist - 180 House, Central London at Soho House & Co.

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Training, Guest Service, Check-In/Check-Out Management, Reservation Systems Proficiency, Complaint Resolution, Operational Reporting, Grooming Standards Monitoring, Recruitment Support, Scheduling, Communication, Problem Solving

Industry

Hospitality

Description

The Role… At Soho House, as the Head Receptionist, you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members. Acting as the first point of contact, you will ensure a smooth check-in and check-out experience, oversee guest queries, and maintain the day-to-day flow of reception operations. You will be responsible for setting the tone of service excellence, training the team, and ensuring all procedures are carried out in line with the club’s values. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (Option to add up to 2 additional dependents) Dental Plan (option to add up to additional 2 dependents) Birthday Day Off after 1 years continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Supervise daily front desk operations including check-in, check-out, and guest service interactions Lead and train reception staff to provide warm, professional, and efficient guest service Ensure accurate booking and reservation processes, using the property management system (PMS) Handle escalated guest queries or complaints with professionalism and discretion Maintain a strong presence at the front desk, supporting and mentoring junior staff Liaise with housekeeping, concierge, security, and management to ensure a coordinated guest experience Conduct shift briefings and ensure handovers are clear and complete Prepare reports on guest feedback, room availability, and operational performance Monitor grooming standards, team etiquette, and adherence to club protocols Support recruitment, onboarding, and scheduling of front office team Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently What we are looking for... 2–3 years’ experience in a hotel receptionist or front desk supervisory role Experience in luxury hospitality, boutique hotels, or private members clubs Strong leadership and team coordination skills Excellent verbal and written communication Proficient in hotel reservation systems (e.g., Opera, Protel, or equivalent) Calm under pressure and adept at resolving issues with a guest-first mindset

Responsibilities

The Head Receptionist will lead the front desk team in providing seamless, high-standard service to hotel guests and members, overseeing daily operations including check-in, check-out, and guest query resolution. Key duties involve supervising staff, ensuring accurate reservation processes, handling escalated issues, and maintaining operational coordination with other departments.