HEAD RECEPTIONIST - 4* HOTEL IN WICKLOW WITH ACCOMMODATION AVAILABLE

We are seeking a dedicated and experienced Head Receptionist to lead our front desk team at a prestigious 4-star hotel in Wicklow. As the first point of contact for guests, you will play a pivotal role in delivering outstanding customer service and ensuring smooth daily operations at the reception.

• Lead and supervise a team of receptionists, ensuring high standards of service and professionalism.
• Greet guests warmly, manage check-ins and check-outs, and handle guest requests efficiently.
• Coordinate room assignments and ensure reservations are accurately processed.
• Address guest complaints or concerns promptly, ensuring resolution to maintain guest satisfaction.
• Monitor front desk operations, ensuring adherence to hotel policies and procedures.
• Manage administrative tasks, including guest billing, handling cash and credit transactions.
• Maintain effective communication with housekeeping, maintenance, and other hotel departments.
• Assist with shift scheduling and ensure adequate staffing levels during peak times.