Job Title: Head Receptionist/ Supervisor

Duties:

• Greet and welcome visitors in a professional and friendly manner
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• close guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accountsStaffing of reception and rota
• Staffing of reception and rota
• Night porter rota
• Staff training for reception staff
• Weekly business sheet
• Checking all accounts are up to date
• Chase payments of accounts not paid
• Filling in of management diary ie fire walks by staff on duty
• Hiring of staff according to budgets
• Dealing with reception staff related issues
• Attending heads of department meetings
• Answer and direct phone calls to the appropriate departments
• Provide general administrative support, including data entry, filing, and photocopying
• Assist with order entry and proofreading documents
• Coordinate projects and tasks as assigned
• Transcribe notes and messages accurately
• Maintain office supplies and ensure inventory is well-stocked
• Handle customer inquiries and provide excellent customer support
• Schedule appointments and manage calendars
• Maintain clear and accurate records of guest room bookings

Requirements:
- Previous experience as a receptionist or in a similar role is preferred
- Strong organizational skills with the ability to multitask effectively
- Excellent verbal and written communication skills
- Proficient in using office equipment, such as printers, scanners, and photocopiers
- Knowledge of basic bookkeeping principles and office based systems
- Attention to detail and accuracy in all tasks performed
- Ability to maintain confidentiality of sensitive information
Join our team as a Head Receptionist and contribute to creating a positive first impression for our guests. As the first point of contact for visitors, you will play a crucial role in ensuring smooth operations within our reception. In addition to greeting guests, you will assist with various administrative tasks, liaising with various departments, customer support, and maintaining staffing of reception.
We offer competitive compensation along with opportunities for professional growth. If you are organized, detail-oriented, and possess excellent communication skills, we would love to hear from you.
To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience. Only qualified candidates will be contacted for an interview.
Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be assigned as needed to meet the ongoing needs of the organization.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Profit sharing

Ability to commute/relocate:

• Kirkwall KW15 1LE: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 3 years (required)
• Administrative : 3 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Head Receptionist Kirkwall Hote

• Greet and welcome visitors in a professional and friendly manner
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• close guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accountsStaffing of reception and rota
• Staffing of reception and rota
• Night porter rota
• Staff training for reception staff
• Weekly business sheet
• Checking all accounts are up to date
• Chase payments of accounts not paid
• Filling in of management diary ie fire walks by staff on duty
• Hiring of staff according to budgets
• Dealing with reception staff related issues
• Attending heads of department meetings
• Answer and direct phone calls to the appropriate departments
• Provide general administrative support, including data entry, filing, and photocopying
• Assist with order entry and proofreading documents
• Coordinate projects and tasks as assigned
• Transcribe notes and messages accurately
• Maintain office supplies and ensure inventory is well-stocked
• Handle customer inquiries and provide excellent customer support
• Schedule appointments and manage calendars
• Maintain clear and accurate records of guest room booking