The Head Receptionist is responsible for leading and coordinating the front desk team, ensuring smooth and efficient day-to-day operations. This role combines high-level customer service with administrative and supervisory responsibilities. The ideal candidate will be professional, organized, and able to handle multiple tasks in a dynamic environment, with prior experience and strong knowledge of private healthcare systems, protocols, and patient expectations.

Key Responsibilities:

• Leadership & Supervision:
• Supervise, train, and support reception staff
• Schedule shifts and ensure appropriate desk coverage
• Front Desk Operations:
• Greet and assist visitors, clients, or patients in a professional manner
• Manage incoming calls, emails, and correspondence
• Oversee appointment scheduling systems or booking software
• Ensure the reception area is tidy, well-stocked, and welcoming
• Administrative Duties:
• Handle confidential documentation and maintain records
• Assist with billing, invoicing, or payment processing (if applicable)
• Coordinate with internal departments to relay messages and schedule meetings
• Generate daily/weekly reports and submit to management as required
• Customer Service & Conflict Resolution:
• Resolve complaints or escalate issues appropriately
• Maintain high levels of customer satisfaction
• Ensure reception protocols are followed consistently
• Compliance & Policies:
• Ensure adherence to workplace policies, safety, and confidentiality standards
• Maintain compliance with any regulatory requirements relevant to the organization

Required Skills and Qualifications:

• Proven experience as a receptionist, front office representative, or similar role
• Minimum [3–5] years in a supervisory or senior receptionist role
• Proficiency in MS Office and [booking/scheduling software if relevant]
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Professional appearance and demeanor

Job Type: Full-time
Pay: AED4,000.00 - AED5,000.00 per month

Language:

• Arabic (Preferred)

Expected Start Date: 10/09/202

• Leadership & Supervision:
• Supervise, train, and support reception staff
• Schedule shifts and ensure appropriate desk coverage
• Front Desk Operations:
• Greet and assist visitors, clients, or patients in a professional manner
• Manage incoming calls, emails, and correspondence
• Oversee appointment scheduling systems or booking software
• Ensure the reception area is tidy, well-stocked, and welcoming
• Administrative Duties:
• Handle confidential documentation and maintain records
• Assist with billing, invoicing, or payment processing (if applicable)
• Coordinate with internal departments to relay messages and schedule meetings
• Generate daily/weekly reports and submit to management as required
• Customer Service & Conflict Resolution:
• Resolve complaints or escalate issues appropriately
• Maintain high levels of customer satisfaction
• Ensure reception protocols are followed consistently
• Compliance & Policies:
• Ensure adherence to workplace policies, safety, and confidentiality standards
• Maintain compliance with any regulatory requirements relevant to the organizatio