Lion Quays Resort is an 82 bedroom, 4-star Hotel and Spa. Perfectly located on the waterside near Oswestry, Shropshire it’s a perfect setting for a relaxing stay, dining, spa getaways and business travel. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with passion for exceptional guest care delivered by enthusiastic and knowledgeable team with a commitment to make difference each day.

KEY SKILLS FOR A HEAD RECEPTIONIST:

• Excellent customer service skills.
• Knowledge of computers and relevant software applications with good keyboard skills
• Strong administration skills with a sound knowledge of MS Office
• Excellent verbal and written communications skills.
• Excellent time management and attention to detail.
• Ability to work well under pressure and to tight deadlines.

KEY SKILLS FOR A HEAD RECEPTIONIST:

• Excellent customer service skills.
• Knowledge of computers and relevant software applications with good keyboard skills
• Strong administration skills with a sound knowledge of MS Office
• Excellent verbal and written communications skills.
• Excellent time management and attention to detail.
• Ability to work well under pressure and to tight deadlines.

ABOUT US

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

PRIMARY JOB PURPOSE:

An exciting opportunity has arisen for a highly-motivated and enthusiastic Head Receptionist to join our team. The successful Head Receptionist will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preparation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation.

ROLES AND RESPONSIBILITIES FOR A HEAD RECEPTIONIST:

• To manage and demonstrate high customer care within the team to meet the service requirements of the hotel
• To train staff for the full reception department in order to ensure a highly motivated and efficient team.
• To train all staff on float and safe procedures.
• Recruit, maintain and develop a strong team.
• Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
• Assured financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts
• Maximise Room Sales.
• Ensure staff rotas are set up to manage the needs of the business.
• Inform the Group Revenue Manager of any changes made to revenue detailed on the system.
• To be budget focused and to comply with departmental manning budget.
• To assist the reservations manager in caring out all administration duties relevant to front of house.
• To assist and devise good work practices in developing and improving guest care and account procedures.
• Liaise and develop good working practices between specifically with the Revenue Manager and all other department in the hotel.
• To maximise selling opportunities by adding customer value at every opportunity.
• To handle customer complaints promptly and professionally, demonstrating genuine customer care.
• Aim to achieve daily targets set by Group Revenue Manager and General Manager.
• In the absence of the Revenue Manager, support the reception and reservations team.
• To undertake any other duties requested by management.
• To comply with all legal requirements in respect of health, safety and welfare of staff and customers.
• To be responsible to completing all absence procedures for their team and complete all necessary HR paperwork require for existing and new team members.
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
• Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities.
• To carry out duty management shifts on a rota basis
• It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work.
  This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

ABOUT THE ROLE

Lion Quays Resort is an 82 bedroom, 4-star Hotel and Spa. Perfectly located on the waterside near Oswestry, Shropshire it’s a perfect setting for a relaxing stay, dining, spa getaways and business travel. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with passion for exceptional guest care delivered by enthusiastic and knowledgeable team with a commitment to make difference each day.

PRIMARY JOB PURPOSE:

An exciting opportunity has arisen for a highly-motivated and enthusiastic Head Receptionist to join our team. The successful Head Receptionist will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preparation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation.

ROLES AND RESPONSIBILITIES FOR A HEAD RECEPTIONIST:

• To manage and demonstrate high customer care within the team to meet the service requirements of the hotel
• To train staff for the full reception department in order to ensure a highly motivated and efficient team.
• To train all staff on float and safe procedures.
• Recruit, maintain and develop a strong team.
• Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
• Assured financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts
• Maximise Room Sales.
• Ensure staff rotas are set up to manage the needs of the business.
• Inform the Group Revenue Manager of any changes made to revenue detailed on the system.
• To be budget focused and to comply with departmental manning budget.
• To assist the reservations manager in caring out all administration duties relevant to front of house.
• To assist and devise good work practices in developing and improving guest care and account procedures.
• Liaise and develop good working practices between specifically with the Revenue Manager and all other department in the hotel.
• To maximise selling opportunities by adding customer value at every opportunity.
• To handle customer complaints promptly and professionally, demonstrating genuine customer care.
• Aim to achieve daily targets set by Group Revenue Manager and General Manager.
• In the absence of the Revenue Manager, support the reception and reservations team.
• To undertake any other duties requested by management.
• To comply with all legal requirements in respect of health, safety and welfare of staff and customers.
• To be responsible to completing all absence procedures for their team and complete all necessary HR paperwork require for existing and new team members.
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
• Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities.
• To carry out duty management shifts on a rota basis
• It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work.
  This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.