Head Receptionist at MAINE VETERANS HOMES

Bangor, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Scheduling, Training, Call Management, Correspondence Handling, Visitor Logging, Security Procedures, Workflow Coordination, Filing, Data Entry, Record Maintenance, Confidentiality, Communication, Multi-tasking, Critical Thinking

Industry

Hospitals and Health Care

Description

Description Maine Veterans' Homes is dedicated to providing compassionate, high-quality care in a respectful and supportive environment. We pride ourselves on professionalism, dignity, and a strong sense of community—for our residents, families, visitors, and staff. Position Summary The Head Receptionist serves as the first point of contact for our facility and plays a vital role in creating a welcoming, organized, and secure environment. This position oversees front desk operations, supports administrative functions, and ensures exceptional customer service for residents, families, visitors, and staff. This position is Monday through Friday, 7:00am to 3:00pm. Key Responsibilities Greet and assist residents, families, visitors, and vendors with professionalism and courtesy Supervise and support reception staff, including scheduling and training Manage incoming calls, emails, and correspondence, route inquiries appropriately Maintain visitor logs and support facility security procedures Coordinate front desk operations to ensure smooth daily workflow Assist with administrative tasks such as filing, data entry, and record maintenance Collaborate with nursing, administrative, and leadership teams as needed Handle sensitive information with discretion and confidentiality What We Offer On-demand access to your earned pay before payday Competitive Pay — Based on Experience and Shift MainePERS Pension Plan — for your long-term security Generous Paid Time Off Comprehensive Health, Dental & Vision Insurance Tuition Reimbursement Supportive, Mission-Driven Team Environment Requirements Successful candidates will have a minimum of a high school diploma, as well as experience in clerical office activities. Proficiency in the use of general office equipment and working knowledge of Microsoft Outlook, Word and Excel are required. Must be organized, confident in handling complex situations, flexible and able to maintain strict confidentiality. Attention to detail, good communication both writing and verbal, ability to multi-task and critical thinking skills are essential. Requires proficiency in spoken and written English. Ability to understand and respond to residents’ needs and inquiries in English is required. Ability to effectively understand and communicate verbally and in writing, in English, is required. Basic computer skills Maine Veterans’ Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Head Receptionist acts as the primary contact for the facility, responsible for creating a welcoming atmosphere, overseeing front desk operations, and ensuring exceptional customer service for all stakeholders. This role involves supervising reception staff, managing communications, and coordinating daily administrative and security procedures.