Head Store (Offline Store) at Carousell Group

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Experience, Team Leadership, Store Operations, Inventory Management, Reporting, Local Campaign Execution, Communication, Problem Solving, Digital Tools, Motivation, Customer Service, Electronics, Gadgets, Second-Hand Goods

Industry

Software Development

Description

Deskripsi Perusahaan Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information. Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit www.laku6.com/ for more information. Uraian Pekerjaan Key Responsibilities: 1. Sales & Customer Experience Drive daily and monthly sales performance (trade-in and used phone sales). Deliver excellent customer experience through professional service and consultation. Educate customers about trade-in options and phone conditions. 2. Team Leadership & Daily Management Supervise and guide daily activities of store team members. Schedule shifts, manage attendance, and motivate the team to achieve targets. Ensure frontline staff are aligned with company values and sales process. 3. Store Operations & Visual Standards Maintain proper store cleanliness, phone display, and merchandise layout. Ensure operational SOPs are followed, including POS, trade-in flow, and testing procedures. Troubleshoot and resolve in-store operational issues. 4. Inventory Management Monitor stock levels, request restocks when needed, and ensure device quality checks. Manage incoming and outgoing inventory in coordination with Area Supervisor and central team. 5. Reporting & Coordination Submit daily sales and trade-in reports. Share customer feedback and store issues to the Area Supervisor. Participate in weekly team calls or meetings. 6. Local Campaign Execution Support national campaigns by executing store-level promotions and product highlights. Identify local opportunities for boosting store visibility and foot traffic. Kualifikasi Key Requirements: Min. 1–2 years of experience in retail sales or store operations. Experience in electronics, gadgets, or second-hand goods is a plus. Target-driven and strong customer service orientation. Good communication, leadership, and problem-solving skills. Must be able to operate basic digital tools (POS system, Google Sheets, Excel). Willing to work retail shifts including weekends and public holidays. Have your own motorcycle and valid SIM C (preferred). Informasi Tambahan By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. City: Jakarta Departemen: Sales Ops Office Location: Indonesia

Responsibilities

The Head Store is responsible for driving sales performance and ensuring excellent customer experience. Additionally, they will lead the store team, manage operations, and execute local campaigns.