Head Teller - South Broadway, Saratoga Springs at Arrow Financial Group

Saratoga Springs, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

24.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship building, Cash handling, Customer service, Fraud detection, Vault management, Supervisory skills, Communication skills, Microsoft Windows, Microsoft Office Suite, Banking products, Regulatory compliance, Branch security, Problem resolution, Team leadership, Reporting, Detail-oriented

Industry

Financial Services

Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our South Broadway, Saratoga Springs team as: Head Teller - South Broadway, Saratoga Springs This opportunity may be perfect for you if you have experience in: > Relationship Building > Cash Handling > Excels in a detail-oriented, regulatory environment > Customer Service About this position: Head Teller is responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards. In addition to the accurate and timely processing of customer transactions, the Head Teller answers complex inquiries, manages the vault, ensures accurate teller and branch cash limits, safeguards customers information, and works to detect/prevent fraud. Essential Job Functions: > Provides consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies > Processes transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules > Leads and develops Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals > Buys and sells currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded > Provides training, support and guidance as appropriate to co-workers and customers. Direct problem resolution > Supports sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate > Prepares or assists in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time > Oversees and adheres to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments > Acts in Branch Manager’s absence as needed > Able to travel, using reliable transportation, to various branches to meet operational needs > Ability to work rotating Saturday schedule What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications/Experience: > Associate degree or equivalent experience required. > 3 years of experience in customer service preferred. Skills/Knowledge: > Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management > Strong supervisory skills > Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook > Strong knowledge of banking products and services PHYSICAL DEMANDS AND WORK ENVIRONMENT: > Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time > Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations > Ability to lift and/or move up to 15 pounds > Work is performed primarily in a professional office environment > Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $21.00 - $24.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance. l1-st1

Responsibilities

The Head Teller is responsible for overseeing daily teller line operations, ensuring accurate transaction processing, and maintaining branch security. They also lead and develop teller staff while providing exemplary customer service and supporting branch sales goals.