Head Teller/Universal Banker at Guaranty Bank & Trust

, Mississippi, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Team Supervision, Banking Operations, Business Development, Vault Management, Account Opening, Teller Functions, Data Entry, Financial Compliance, Cross-selling, ATM Balancing, Conflict Resolution, Attention To Detail, Communication

Industry

Banking

Description

HEAD TELLER/UNIVERSAL BANKER Location: Tishomingo Department: Reports to: Positions Supervised: None Employee Classification: ☐ Temporary ☒ Regular Full Time ☐ Part-Time FLSA Status: ☒ Non-Exempt ☐ Salary ☐ Hourly ☐ Exempt ☐ Commission Position Summary: The purpose of this position is to ensure customer satisfaction and quality service by adherence to Guaranty Bank’s policies and standards through supervising, coaching, and providing ongoing training to the other tellers. The Universal Banker plays a key role in providing retail banking services and products to bank customers. The Universal Banker is “Guaranty Bank” to retail customers. In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new business opportunities with current and potential customers. Essential Functions-Primary Responsibilities and Accountabilities (90%): Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Task Statement(s) Relationship and Business Development (40%) * Provide exceptional customer service, efficiently and tactfully, to assure customer satisfaction * Performs all paying and receiving teller functions * Overall responsibility for the branch’s safekeeping of any of its cash or cash items * Receives and processes night deposit bags * Assists in soliciting new loans and deposits * Opens main vault and night deposit vaults daily * Opens, balances, and replenishes ATM or assigns the appropriate tellers * Provides backup for Branch Manager and Personal Bankers when they are busy or out of bank * Assists customers with entry/departure to safe deposit boxes * Responsible for training of new tellers * Responsible for periodic unannounced cash counts of all teller drawers * Working knowledge of debits and credits * Proficient in Teller Pro in order to help with balancing and corrections * Supervises tellers and coordinates the assignment of tellers * Assists with teller balancing as needed * Provide services to existing customers; Answers customer inquires * Initiate and follows-up research request * Assist customers with entry/departure to safe deposit boxes * Proficient in Teller Pro to help with balancing and corrections * Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance. * Process new account transactions, including compiling and preparing new account paperwork and applications. * Identify the unmet needs of current and potential customers and offer appropriate products and services. * Promote and provide information to customers on new and enhanced products, services, etc. * Promote and cross-sell exciting products and services to current and potential customers. * Open, maintain and close all deposit account types. * Participate in community events to increase bank visibility and develop business opportunities. Customer Service (30%) * Assist customer inquiries and requests regarding current accounts. * Assist with questions or concerns regarding current accounts, products, services, or transactions. * Assist with additional services and products such as online banking, mobile banking, remote deposit capture, other deposit systems, safe deposit box access, ATM, and debit card requests. * Perform traditional teller functions as needed by accurately processing checking and savings deposits, withdrawals, loan payments, bonds, etc. * Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. * Answer and assist incoming callers with questions and requests, route callers appropriately. * Receive incoming bank visitors and assist in directing them appropriately. Branch Operations/Ownership (20%) * Record all transactions promptly, accurately, and in compliance with bank procedures. * Balance and replenish cash in ATM. * Weekly cash ordering. * Balance drawer daily, investigate and resolves out-of-balance conditions. * Sell prepaid travel and gift cards. Maintain log and inventory. * Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. * Maintain appropriate currency logs, maintain target cash daily, balance Vault daily. * Sort and distribute work from other offices, process mail and night depository transactions. * Operate computer, telephone, copier, and other bank equipment. * Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Head Teller/Universal Banker roles and responsibilities relating to each act. * Ensure complete customer understanding of rates and FDIC insurance for depository accounts. Additional Functions-Secondary Responsibilities and Accountabilities (10%) Additional Task Statement(s) * Work overtime, as needed. * Follow all bank policies and procedures * Provide assistance to other departments as needed. * Perform other duties that may be assigned and requested. Position Qualifications Education: Required – High School Diploma or equivalent. Preferred – Post –secondary certificate or degree in Accounting, Finance or Business, experience will be considered. Experience: Required – 1 -2 years of experience in banking, insurance, or another related field. Preferred – Previous office experience. Licenses and Certifications: Required – None Preferred – Notary Position Requirements Competency Statement(s) * Accountability (core value) – Always do what we say and hold one another accountable. * Accuracy – Thoroughness and strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work. * Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding. * Conceptual Thinking – Notices similarities between different and apparently unrelated situations. * Confidentiality (Core Value) – Always maintain strict confidentiality. * Community Development (Core Value) – Always committed to community development. * Critical Thinking – Applying rules and logic to situations; consider factors beyond the initial information given. * Data entry – Proficient alpha/numeric data entry skills. * Detail oriented – Concentrates on routing work details; careful monitors and examines one’s own and others’work; ensures accuracy in documentation and data. * Ethical Conduct – Acting in ways consistent with sound banking practices and standards and values of Guaranty Bank. * Integrity (Core Value) – Always act with integrity and honesty. * Respect (Core Value) – Always treat others with respect. Physical Requirements: Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources. Frequency Lbs. Sitting 90% Standing 5% Walking 5% Fine Manipulation of hands 85% Lifting Daily 10 lbs. Carrying Daily 10 lbs. Pushing/Pulling Seldom Bending/Squatting Rarely Reaching/Overhead Occasional Stress Level High at times General notice: The bank has reviewed the job description to ensure the essential functions and basic duties are current. This job description describes the general nature and level of work performed by the employee holding this position. It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position. This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate. This position does not constitute an employment agreement between the Bank and employee. This position description is subject to change as the needs of the bank and the requirements of the position change.

Responsibilities

The Head Teller/Universal Banker is responsible for supervising teller staff, managing branch cash operations, and ensuring high-quality customer service. They also play a key role in business development by identifying customer needs and promoting bank products and services.