ABOUT YOU

We’re looking for someone truly passionate about the luxury spa experience, with:

• Proven experience in a senior therapist or head therapist role within a high-end, luxury environment.
• Internationally recognised beauty and spa qualifications.
• Natural leadership skills — able to inspire and bring out the best in your team.
• Strong retail and commercial awareness, with an eye for opportunities and the bigger picture.
• Excellent communication, coaching, and interpersonal skills.
• Impeccable presentation and a warm, approachable personality.

THE ROLE

As Head Therapist, you’ll lead by example — motivating, coaching and developing your team to deliver world-class treatments and outstanding guest care.
You’ll oversee the spa’s daily operations, maintaining the highest standards of hygiene, presentation, and service. You’ll also take responsibility for designing and promoting an enticing treatment menu, driving retail sales and maximising profitability, while ensuring every guest leaves feeling cared for and rejuvenated.

KEY RESPONSIBILITIES

• Lead, train, and support the therapist team to deliver exceptional treatments and five-star guest service.
• Ensure treatment rooms and facilities are immaculate, well-stocked, and welcoming at all times.
• Act as a host, making guests feel comfortable and ensuring they get the most out of their visit.
• Help recruit, onboard, and develop new team members.
• Drive retail sales, promotions, and service excellence.
• Assist with PR events, open evenings, and special promotions.
• Ensure full compliance with all health & safety, hygiene, and data protection policies.