JOB DESCRIPTION/REQUIREMENTS

Job Summary
Work with the Head of Operations and Customer Experience and other internal stakeholders to design implement and optimize the operational framework for loan disbursement and collections, investment operations, payments processing, and fund transfers with the aim to ensure efficiency, compliance, and exceptional customer experience.
Job Details

CUSTOMER EXPERIENCE & SERVICE DELIVERY:

• Ensure all operational processes are customer centric and enhance user experience.
• Manage service level agreements (SLAs) to maintain high responsiveness and issue resolution.
• Work closely with internal stakeholders to implement continuous improvement initiatives informed by customer feedback and market trends

EDUCATION/ PROFESSIONAL QUALIFICATION:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• The qualifications below will give an added advantage.
• Data Analytics Certificate
• Lean Six Sigma (Green/Black Belt)
• SQL, Python, or Power BI Certification (intermediate)

EXPERIENCE:

• 10+ years of experience in financial services, fintech, banking, or payments, with at least 5 years in a leadership role.
• Strong expertise in managing operations across loans, payments, investments, and transfer services.
• Proven experience in process improvement & automation, risk management, and compliance within a fintech environment.
• Deep understanding of regulatory requirements (CBN, AML/KYC, GDPR).
• Experience in working with technology teams to implement scalable operational solutions.
• Strong leadership, communication, and stakeholder management skills.Data driven mindset with experience in using analytics to optimize operations.
• 
  <

Please refer the Job description for details