Head Usher at Performing Arts Fort Worth

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

16.0

Posted On

08 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Supervision, Customer Service, Conflict Resolution, Professional Communication, Problem Solving, Guest Flow Management, Safety Protocol Implementation, Event Management, Hospitality, Leadership

Industry

Performing Arts

Description

Description Head Usher – Part-Time Bass Performance Hall | Performing Arts Fort Worth | Fort Worth, TX $16.00/hour Love live performing arts? Ready to lead from the front? Step into the spotlight as a Head Usher at Bass Performance Hall, home to world-class performing arts and unforgettable guest experiences. This isn’t just a part-time job, it’s your opportunity to lead, connect, and make every moment in performing arts matter. Why You’ll Love Working Here! At Performing Arts Fort Worth, we believe performing arts inspire, connect, and transform communities. Our culture is welcoming, inclusive, and people-first—where teamwork, professional communication, and passion for performing arts drive everything we do. As a Head Usher, you’ll play a visible leadership role in delivering exceptional performing arts experiences every night. A Day in the Life of a Head Usher Your shift begins with energy and purpose. As a Head Usher, you’re supervising usher teams, preparing for patron arrivals, and setting the tone for the evening. Doors open—you're welcoming guests, problem-solving in real time, and supervising flow, seating, and safety. During the show, you stay alert, supervising operations and ensuring a seamless performing arts experience. When the curtain falls, you wrap up knowing you helped create something memorable. What You’ll Do as a Head Usher Lead and supervise usher volunteers Deliver exceptional service during all performing arts events Manage guest flow, seating, and accessibility needs Ensure safety protocols are followed while supervising operations Handle patron concerns with professionalism and confidence Collaborate with FOH leadership using strong professional communication Support a polished, welcoming performing arts environment Schedule & Flexibility Part-time, event-based schedule Evenings, weekends, and some holidays required Minimum of 2 shifts worked per month is required Perfect for candidates seeking flexible work in performing arts What You Bring High school diploma or equivalent 1–2 years customer service experience in performing arts, hospitality, or events 1–2 years supervising or leadership experience Strong professional communication and problem-solving skills Ability to stay calm while supervising in fast-paced environments Physical ability to stand long periods of time, climb stairs, walk, move throughout the venue, and push/pull and lift 20lbs or more. Physical ability to hear and respond clearly in noisy environments. Ready to Lead as a Head Usher? If you’re excited about performing arts, confident in supervising teams, and ready to grow as a Head Usher, we want to meet you. Apply online in 5 minutes and hear from us within 24–48 hours. Join Performing Arts Fort Worth and take your place as a Head Usher where performing arts come alive. Requirements High school degree or equivalent. Minimum of 1 to 2 years of experience in a customer-facing role, with a strong focus on guest satisfaction. Minimum of 1 to 2 years of experience supervising a team or managing direct reports. Demonstrated ability to handle patron concerns and resolve conflicts with empathy and professionalism. Must be flexible to work nights, weekends, and some holidays. Ability to work a minimum of two shifts per month is required.

Responsibilities

Lead and supervise usher teams to ensure a seamless guest experience during performing arts events. Manage seating, accessibility needs, and safety protocols while handling patron concerns professionally.