SKILLS & EXPERIENCE

• Previous experience as a Head Waiter, Senior Waiter, or Supervisor in a high-volume restaurant, bar, or hospitality venue.
• Experience in new openings is desirable but not essential.
• Strong leadership and communication skills, with the ability to motivate and guide a team.
• Excellent knowledge of food, beverage, and service standards.
• Ability to stay calm under pressure and resolve issues quickly.
• Organised, detail-oriented, and proactive in service delivery.
• A passion for hospitality, live music, and creating memorable guest experiences.

ROLE OVERVIEW

As Head Waiter, you’ll play a vital role in launching Amazing Grace Canary Wharf and ensuring our floor operations run seamlessly. You’ll lead service, support the front-of-house team, and deliver the highest levels of hospitality to our guests. This role requires leadership, attention to detail, and a passion for creating a warm and memorable atmosphere in a busy, live-music environment.

KEY RESPONSIBILITIES

• Support the opening of Amazing Grace Canary Wharf, helping establish service standards and floor procedures.
• Oversee daily floor operations during service, ensuring excellent guest experience.
• Lead by example in delivering attentive, professional, and friendly service.
• Act as the main point of contact for VIP guests, group bookings, and special events.
• Supervise and support waiters, runners, and hosts, ensuring smooth communication with the bar and kitchen teams.
• Monitor table allocations, manage covers efficiently, and help maximise revenue.
• Assist with training and onboarding of new floor staff as part of the opening team.
• Handle guest complaints and issues promptly, escalating to management when necessary.
• Support management with opening and closing duties, cash handling, and end-of-day reports if required.
• Maintain high standards of cleanliness, organisation, and presentation across the floor.
• Uphold company policies on health, safety, and food & beverage compliance.