Head Waiter/Waitress - Dublin at Big Mamma

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

15.5

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Upselling, Product knowledge, Wine knowledge, Cocktail knowledge, Staff training, Floor management, Health and safety, Communication skills, Team leadership, Problem solving, Organization

Industry

Restaurants

Description

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to more then 30 restaurants in Europe. Our mission? To share with our customers 100% homemade, authentic Italian dishes in beautifully designed spaces, with big smiles! 🍀 Get ready for good vibes, great food, and an incredible new adventure! Join our amazing team as Head Waiter/Waitress! YOUR MISSION: You will be part of a BIG MAMMA floor team! Your top priority will be to look after all of the guests in your section and ensure the rest of the team follow your example - following the steps of service, giving recommendations, upselling and going the extra mile. You will master the knowledge of our products, wines and cocktails and participate in the training of the more junior waiters. You will be opening and closing the floor. You will respect health and safety standards and maintain cleanliness and organisation across the floor You’ll support management team with onboarding new runners You will spread magic and make our customers live the best moment of their day! You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: Big Smile and passion for Italian food! Great energy, proactive attitude and team spirit Excellent customer service and communication skills Previous experience as a head waiter/waitress in a busy restaurant is required Flexible availability, including weekends and evenings OUR OFFER: €15.50 per hour + tronc Tasty staff food served family style Regular training & growth opportunities Mobility across all of our venues in Europe Ti aspettiamo! Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.

Responsibilities

You will manage the restaurant floor, ensuring high standards of service, guest satisfaction, and team coordination. Additionally, you will train junior staff, handle opening and closing procedures, and maintain health and safety standards.