Health Advocate Concierge, Customer Service at Health Care Service Corporation

Quincy, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

24.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Guidance, Customer Service, Medical Terminology, Verbal Communication, Written Communication, Motivational Interviewing, Attention To Detail, Documentation Skills, Web Proficiency, PC Proficiency, Trust Building, Health Partner Options, Provider Appointments, Claims Assistance, Healthcare Navigation, Collaboration With Clinicians

Industry

Hospitals and Health Care

Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Responsible for an integrated member experience. Responsible for providing concierge guidance and answering questions from members and providers for medical, behavioral health and prescription benefits and claims. Assisting members in assessing tools, health partner options, and setting provider appts through their choice of communication whether it be phone, webchat, or written. The incumbent is a subject matter expert and may handle projects and assist in training others. They are responsible for navigating the healthcare system and helping the member reach optimal health by collaborating with clinicians from medical, behavioral or a pharmacist. Required Job Qualifications: * Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of concierge-oriented customer service experience * Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools. * Knowledge of medical terminology. * Experience building trust and providing concierge level of service. * Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians. * Attention to detail and strong documentation skills. * Web and PC proficiency. Preferred Job Qualifications: * Associate degree in Health Science or Health Studies or Bachelor’s degree. * Knowledge of HCSC customer service systems, processes, and products of the operational area. * 3 years of concierge-oriented customer service experience in an insurance environment. * Clinical or social work expertise. * Experience in coordinating medical services. * Knowledge with health benefit plans and the insurance industry. This role will work onsite at the office address listed and the primary schedule will be Monday - Friday within 8am-6pm, based on business need. Pay will start at $24/hour. #LI-TB1 #INKT Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $18.10 - $37.10 Exact compensation may vary based on skills, experience, and location. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

Responsibilities

Responsible for providing concierge guidance and answering questions from members and providers regarding medical, behavioral health, and prescription benefits. The role involves assisting members in navigating the healthcare system and collaborating with clinicians to help members achieve optimal health.