Health and Safety Wellbeing Advisor at Australian Financial Complaints Authority

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Health and safety advice, Risk management, Incident investigation, Injury management, Return-to-work programs, WorkCover case management, Hazard identification, Policy development, Data analysis, Stakeholder engagement, Coaching, Compliance, Root cause analysis, Auditing, Communication, Problem-solving

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Full‑time or Part‑time | Flexible work options available At AFCA, fairness is at the heart of everything we do and that extends to how we care for our people. We’re looking for an experienced and values‑led Health, Safety & Wellbeing Advisor to play a pivotal role in supporting the health, safety and wellbeing of our employees across the organisation. Reporting to the Senior Health, Safety & Wellbeing Advisor, this role offers the opportunity to influence, coach and partner with leaders while contributing to a mature, sustainable and people‑centred safety culture. We’re open to full‑time or part‑time (4 days a week) arrangements, offering flexibility to suit your lifestyle. The opportunity You’ll provide practical, best‑practice health and safety advice to leaders and employees, supporting incident and risk management, injury management and return‑to‑work programs. Working closely with People Leaders, People Partners and specialist stakeholders, you’ll help embed early intervention, shared responsibility and continual improvement across AFCA. This is a highly collaborative role, ideal for someone who enjoys influencing, problem‑solving and making a genuine difference to people’s working lives. What you’ll be responsible for Providing expert advice and guidance on health, safety and wellbeing matters to leaders and employees Leading risk management activities, including hazard identification, risk assessments, control implementation and workplace inspections/audits Managing incident investigations, root cause analysis, corrective actions and lessons learned Supporting injury management and return‑to‑work, including WorkCover case management and sustainable RTW outcomes Partnering with People Partners and leaders on reasonable adjustment requests Developing and maintaining HSW policies, procedures, fact sheets and education campaigns Promoting a culture of early intervention, prevention and leading practice Coaching and influencing leaders to meet compliance while fostering interdependent safety behaviours Coordinating HSW data, systems, reporting and insights to support informed decision‑making Contributing to the ongoing development and continuous improvement of AFCA’s HSW approach and strategy Qualifications What you’ll bring Essential Tertiary qualification in Health, Safety & Wellbeing (or related discipline) with solid to extensive HSW experience Strong working knowledge of HSW legislation, including national and state‑based frameworks Proven experience managing workers’ compensation and injury management cases Experience conducting risk assessments, incident investigations, audits and inspections Excellent interpersonal, verbal and written communication skills Strong attention to detail with the ability to prioritise and manage competing deadlines A proactive, adaptable and mature approach, with the ability to work both autonomously and collaboratively Desirable Experience in the financial services or legal sector Diploma qualification in Work Health and Safety Approved RTW Coordinator / RTW Administrator (or working towards accreditation) Experience working within regulated, professional or complex environments Additional Information What's on offer BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

The advisor will provide expert health, safety, and wellbeing guidance to leaders while managing risk assessments, incident investigations, and return-to-work programs. They will also collaborate with stakeholders to embed a sustainable safety culture and maintain organizational HSW policies and systems.