Health and Social Care Coordinator at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

27694.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Listening Skills, MS Office Suite, Office Administration, Confidentiality Management, Triage, Signposting

Industry

Government Administration

Description

Contract Type: Fixed Term Working Hours: Monday to Friday 37 hours per week Worker Type: Hybrid Salary: £26,824 - £27,694 per annum (pro rata for part-time) (Pay Award Pending) Location: Mary Potter Centre, Hyson Green, NG7 5HY We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role To provide an excellent customer focused service to Citizens, Carers, other colleagues and partners requesting Adult Social Care or health services. To ensure Citizens and Carers needs are assessed and triaged at the point of contact with the support and guidance of a senior colleague and are advised of the services available to them. To liaise with social care and health professionals as appropriate, to ensure that Citizens and Carers are triaged to determine urgency and presenting level of risk. To signpost Citizens, Carers, other colleagues and partners to appropriate provision and services dependent upon need. About You When applying for this role you will be asked to write a personal statement. You should describe and provide an example of how you possess the below experience, skills, abilities and knowledge. If you do not have the experience, explain how you have the knowledge of that point. · Excellent customer service skills and the ability to work in a busy customer contact centre · Ability to communicate effectively with vulnerable Citizens and Carers and their family, demonstrating excellent communication and listening skills · Extensive experience of using the MS office suite. · Ability to undertake high level office administrative duties. · Ability to understand and deal with confidential and sensitive issues when liaising with both team members and other professionals - A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/3378048/1350-health-social-care-co-ordinator.pdf] At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information [https://eism-dev3.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/33004] for applicants page. For informal enquiries please contact Donna Wilde, by email at donna.wilde@nottinghamcity.gov.uk [donna.wilde@nottinghamcity.gov.uk] . Closing Date: 120th May 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

Provide customer-focused services to citizens and carers requesting adult social care or health services. Assess and triage needs to determine urgency and risk, then signpost individuals to appropriate provisions.