Diamond Skin Care is a multi award winning dermatology business established since January 2014 and has experienced huge growth in private medical practice. The company has developed a base of high quality patient care services and processes and now enters a growth phase of building further expansion upon the proven success of these fundamentals.
An opportunity has arisen for a Health Care Assistant to join our team at our office and clinic in the Norwich area. This post is due to our continued planned extension of our clinic capacity.
This is an excellent entry level (equivalent to NHS band 2) position for anyone looking to work in or switch to the healthcare industry. We have two basic requirements of the ideal applicant - competent and safe worker with a passion for quality healthcare and commercial keenness and/or experience in a customer service/sales setting.
The role would best suit an individual who looks forward to connecting with patients, building relationships with their team and takes pride in the growth and expansion of the company. The dual experiences of healthcare and commercial practices gained is a unique offering of this post. You will need to be a quick learner and competent with digital healthcare and business IT systems.

You will be responsible for helping to run routine clinic activities, contributing to business development and will be part of high quality patient bookings and continuity of care process. The duties include but are not limited to

• Support in the organised running of face to face clinics
• Help and support for the practitioners in the performance of skin examinations as chaperone and patient assistant.
• Assist practitioners with minor surgical procedures with competent use of sterile technique (training will be received)
• Help patients to book the best service type for their requirement with your practical knowledge gained from the in house training and clinic environment. This will happen when dealing with inbound enquiries, if an upgrade is required or additional treatment for existing patients.
• Putting patients at ease during procedures and consultations
• Arranging patient follow up calls
• Patient record administration and calls
• Assist with procedures using specialised medical equipment, including cosmetic dermatology.
• Specimen collection and testing such as swabs, urine test and blood tests .
• Shared responsibility for the clinical area including help with stock management, cleanliness and patient records.

You will be supported by onsite clinicians and a wider team nationally. Much of the required training (clinical and commercial) is provided internally with plenty of support. For interested candidates, career progression pathways are also available.

REQUIREMENTS

Proven experience in a clinical setting
Commercial experience (desirable)
Full clean driving license
Ability to put patients at ease
Professional phone manner
Excellent written and spoken English
Phlebotomy Skill
Knowledge and experience of sterile procedure settings
Understanding of clinic processes
IT skills (essential) using a Mac and Apple software(desirable)
Quick learner who is keen to learn new skills
This is a small practice and as such, in addition to your normal duties, you may be required to undertake other duties from time to time as directed which may not always be commensurate with your principal duties. We operate with high ethical standards of business, education and healthcare and expect the same from all employees.
Job Types: Full time.
Salary: £23,800 -26,200K per year (pro rata based in number of hours worked and range is dependent on skill level).
Job Types: Full-time, Permanent
Pay: £23,800.00-£26,200.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Do you have experience in Healthcare?
• Do you have experience in customer service?

Experience:

• Venipuncture: 1 year (required)
• Patient or Customer Facing: 1 year (required)

Licence/Certification:

• UK driving license (required)

Work authorisation:

• United Kingdom (required)

Location:

• Norwich NR9 (preferred)

Work Location: In person
Application deadline: 24/08/2025
Expected start date: 15/09/202

• Support in the organised running of face to face clinics
• Help and support for the practitioners in the performance of skin examinations as chaperone and patient assistant.
• Assist practitioners with minor surgical procedures with competent use of sterile technique (training will be received)
• Help patients to book the best service type for their requirement with your practical knowledge gained from the in house training and clinic environment. This will happen when dealing with inbound enquiries, if an upgrade is required or additional treatment for existing patients.
• Putting patients at ease during procedures and consultations
• Arranging patient follow up calls
• Patient record administration and calls
• Assist with procedures using specialised medical equipment, including cosmetic dermatology.
• Specimen collection and testing such as swabs, urine test and blood tests .
• Shared responsibility for the clinical area including help with stock management, cleanliness and patient records