KNOWLEDGE / SKILLS / ABILITIES

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated human relation and effective communication skills.
• Demonstrated customer service skills. Ability to work in a busy environment.
• Demonstrated ability to use a multi-line phone system and utilize hospital paging system as needed.
• Ability to initiate appropriate action in emergency/crisis situations which require the incumbent to evaluate the crises and determine what the protocol is for each situation.

QUALIFICATIONS

Qualifications Required

• For those enrolled in a nursing program, incumbent has three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA certification.
• Individuals in this job code with an RN license must also have a CNA certification if they remain in it longer than three months.

PHYSICAL REQUIREMENTS

Color Determination, Lifting, Listening, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
Multi-lingual Candidates Welcomed

• Assists the patient with feeding, drinking, ambulating, grooming, toileting, dressing, socializing and unit specific technical skills.
• Reinforces or assists in educating and teaching patients/significant other(s) as delegated by the professional care provider.
• Collects, reports and documents data related to direct patient care activities.
• Assists with indirect patient care activities such as providing a clean, efficient and safe patient care environment, companion care, housekeeping, transporting of patients, and chaperoning the physician during patient examinations and procedures as needed.
• Performs unit specific duties and additional clerical duties as needed which may include stocking and maintaining clerical and patient supplies.
• Provides communication to hospital staff, physicians, patients, families, and visitors.
• Processes paper orders in the event of a downtime if working in the clerical role. Will enter “downtime occurrence order” and associated start and stop time in each patient record.
• May process electronic requests to order medical treatments and tests. May retrieve patient test and lab results.
• May schedule patient appointments.
• May maintain patient records and activity boards on unit as needed.
• May manage admits, discharges, and transfer functions per unit standard.
• May observe the cardiac monitor and notify the nursing and medical staff of any abnormal heart rhythm variances which indicate heart ischemia or an acute myocardial infarction.