JOB SUMMARY

We are a friendly, supportive, and forward-thinking GP surgery looking for an experienced Health Care Assistant (HCA) to join our established clinical team. This is a great opportunity for someone passionate about patient care, who enjoys working in a fast-paced and collaborative environment.
This role is up to 37.5 hrs per week with the salary showing, dependant on experience.
The HCA will work and support the practice nursing and administrative teams in the delivery of clinical and administrative services. This role involves working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population. You will be expected to work under the supervision of the practice nurses and to practice protocols.
The following are the core responsibilities of the Healthcare Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Key Responsibilities:
· Phlebotomy
· Blood pressure monitoring
· ECGs
· Health checks and NHS Health Checks
· Smoking cessation support
· Basic wound care and dressings
· Assisting with chronic disease reviews
· Health promotion – including weight, height and lifestyle advice
· Diabetic pre assessments and foot checks
· Administering B12, flu and other vaccinations
· Urine checks

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

QUALIFICATIONS & TRAINING

Essential
NVQ Level 2 or 3 in Health and Social Care (or equivalent)
Evidence of recent and relevant healthcare training
Desirable
Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
Immunisation and vaccination training (e.g. B12, flu)
Basic Life Support (BLS) certification

EXPERIENCE

Essential
Recent experience working in a general practice or primary care setting
Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc.
Desirable
Experience supporting chronic disease management
Experience assisting in minor surgery clinics
Experience using EMIS Web or similar clinical systems
Experience of simple wound dressings

SKILLS & ABILITIES

Essential
Excellent communication and interpersonal skills
Able to work independently and as part of a multidisciplinary team
Organised and able to manage time and workload effectively
Competent IT skills (email, patient records, templates, etc.)
Able to work under pressure
Adaptable and able to embrace and implement change
Desirable
Ability to adapt to new technologies or systems
Comfortable supporting patients with complex needs or long-term conditions
Lateral thinking/problem solving skills

KNOWLEDGE

Essential
Enthusiastic, motivated, and flexible
Friendly and approachable manner
Committed to ongoing professional development
Reliable and punctual
Desirable
Willingness to undertake additional training or qualifications relevant to the role
Job Types: Full-time, Part-time
Pay: Up to £28,450.00 per year
Expected hours: No more than 37.5 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount

Work Location: In perso

ADDITIONAL RESPONSIBILITIES:

· LD and ADHD checks
· Dementia reviews
· Coil check support
· Telederm
· Supporting minor surgery clinics

CORE RESPONSIBILITIES:

a. Consult with patients and their families to undertake assessments of patient need
b. Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
c. Be an integral part of the general practice team
d. Maintain accurate and comprehensive, contemporaneous patient record keeping using EMIS or other clinical software
e. Report and record all accidents, incidents and complaints and refer immediately to the Practice Manager and appropriate practice nurse or duty doctor on call.
f. Provide clinical support to registered nurses and other healthcare professionals within the organisation
g. Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
h. Act as a chaperone as required
i. Ensure specimens are recorded and ready for onward transportation
j. Provide support during minor operations as required
k. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisation’s Policy
l. Work within national and local protocols where these exist
m. Recognise the boundaries of their practice and know when and to whom patients should be referred
n. Support in the delivery of enhanced services and other service requirements
o. Support the administrative team on an as-required basis
p. Undertake all mandatory training and induction programmes
q. Attend staff development training programmes as appropriate, for example BLS training.
r. To be familiar with emergency procedures including fire, resuscitation and health and safety
s. Contribute to and embrace the spectrum of clinical governance
t. Attend team meetings for the purpose of maintaining an informed interest in the work undertaken at the surgery and contribute to the primary healthcare team objectives.
u. Be familiar with and adhere to practice policies and protocols.
v. Maintain a clean, tidy, effective working area at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:
a. Participate in any audits as directed
b. Participate in local initiatives to enhance service delivery and patient care
c. Support and participate in shared learning
d. Complete opening and closing procedures in accordance with the duty rota