Full job description

Patient Coordinator

Job Type: Full-time

Job Summary

We are seeking an experienced, professional, and customer-focused Patient Coordinator to join our growing medical clinic. The ideal candidate will have previous experience in a medical clinic, with a strong background in plastic surgery, dermatology, and aesthetic medicine. This role requires excellent communication, organizational, and sales skills to ensure an exceptional patient experience from the initial inquiry through consultation, treatment, and follow-up.

Key Responsibilities

• Welcome patients and provide a warm, professional, and personalized experience.
• Respond promptly to patient inquiries via phone, email, WhatsApp, and in person.
• Schedule, confirm, and coordinate consultations, treatments, procedures, and follow-up appointments.
• Educate patients about treatment options, pricing, packages, financing options, and pre/post-treatment instructions.
• Coordinate treatment plans with physicians, nurses, and therapists to ensure seamless patient care.
• Maintain accurate and confidential patient records using the clinic management system.
• Process patient registrations, payments, billing, and insurance documentation (if applicable).
• Follow up with consultation leads to convert inquiries into booked treatments and maintain high patient conversion rates.
• Build long-term relationships with patients to encourage loyalty and repeat visits.
• Ensure compliance with clinic policies, patient confidentiality, and healthcare regulations.
• Assist with front desk operations and administrative tasks as needed.
• Support clinic marketing initiatives by promoting services, packages, and special offers.

Requirements

• Minimum 2 years of experience as a Patient Coordinator, Medical Receptionist, or similar role in a medical clinic and can speack English and arabic .
• Mandatory experience in Plastic Surgery, Dermatology, and Aesthetic Medicine.
• Strong knowledge of aesthetic treatments, cosmetic procedures, and patient care pathways.
• Proven ability to convert consultations into treatment bookings through excellent communication and customer service.
• Excellent interpersonal, organizational, and multitasking skills.
• Fluency in English is required; Arabic is an advantage.
• Proficiency in Microsoft Office and clinic management software.
• Professional appearance, positive attitude, and a patient-focused approach.
• Ability to work effectively in a fast-paced environment while maintaining high standards of service.