Job Title: Healthcare Assistant
Accountable to: Lead Nurse & Practice Manager
Reports to: Lead Nurse (Clinically) - Practice Manager (Administrative)
Salary Range: £12.94 per hour
Contract: Part time
Hours: 20 hours
Norfolk Primary Care Ltd is a Community Interest Company. It is established to:
Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
Help with challenges identified by practices workload, GP recruitment, sharing best practice.
Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
Work within health systems to provide patient care in innovative and solution-focussed ways.
Job Summary:
Working under the direct supervision of the Lead Nurse and strictly in accordance with specific Centre guidelines and protocols, the Healthcare Assistant will assist the Centre clinical team in the provision and delivery of prescribed programmes of patient care.
Main Job Responsibilities:
Note: This is a new role and the job description will be subject to individual performance reviews and will be modified as and when required.
Duties & Responsibilities:
- New patient health checks
- ECG recording
- Influenza Vaccines
- Spirometry
- Chaperoning duties
- Processing and management of laboratory samples requested by GPs/Nurses
- Sterilising, cleansing and maintenance of surgical equipment
- Vaccine/cold chain storage, monitoring and recording
- Surgical equipment and vaccine re-stocking and stock rotation
- Clearing and re-stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations
- Assisting in the assessment and surveillance of patients’ health and well-being
- Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
- Helping to raise awareness of health and well-being and how it can be promoted
- Assisting with the collection and collation of data on needs related to health and well-being
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, ONPL staff and other healthcare workers. They may also have access to information relating to the ONPL as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, colleagues, other healthcare workers or the business of the Centre may only be divulged to authorised persons in accordance with the Centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Centre’s Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Centre guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with ONPL procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by ONPL as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Ensuring mandatory training is up to date including Basic Life Support
Quality:
The post-holder will strive to maintain quality within ONPL and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Note:
The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.
Job Types: Part-time, Permanent
Pay: £12.94 per hour
Expected hours: 20 per week
Benefits:
Language:
Work Location: In person
Reference ID: 105
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