WHAT WE’RE LOOKING FOR

Are you a proactive problem-solver who takes pride in delivering meaningful work that makes a lasting impact? We’re looking for a driven and detail-oriented professional to join our team as a Health Care Assistant. In this role, you’ll play a vital part in ensuring a smooth and efficient patient registration process, helping us move forward with purpose and precision. The ideal candidate values continuous learning, leads with a welcoming spirit, takes ownership of their work, and is passionate about supporting people and building stronger communities.

Essential Job Duties:

• Commitment to the mission, vision and values of Third Street Family Health Services.
• Takes personal responsibility to promote health equity.
• Provides care without judgment.
• Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
• Competently utilizes the electronic health record.
• Competently schedules patients for transportation services.
• Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
• Correctly routes patient and client communication through appropriate channels as per organizational policy.
• Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
• Requires high level of discretion as related to privacy and confidentiality.
• Endeavor to provide adequate notice of time away from work.
• Makes reminder calls and follows up with patients as needed directed.
• Scans and indexes documents appropriately into the EHR daily.
• Provides excellent customer service to patients, clients and colleagues.

QUALIFICATIONS:

• High School Diploma or equivalent preferred.
• Experience in customer service, preferred.
• Experience in health care and registration, preferred.

ABOUT US:

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

• Commitment to the mission, vision and values of Third Street Family Health Services.
• Takes personal responsibility to promote health equity.
• Provides care without judgment.
• Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
• Competently utilizes the electronic health record.
• Competently schedules patients for transportation services.
• Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
• Correctly routes patient and client communication through appropriate channels as per organizational policy.
• Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
• Requires high level of discretion as related to privacy and confidentiality.
• Endeavor to provide adequate notice of time away from work.
• Makes reminder calls and follows up with patients as needed directed.
• Scans and indexes documents appropriately into the EHR daily.
• Provides excellent customer service to patients, clients and colleagues