Health Care Facilities Office Surveyor - Independent (20013794) at Ohio Department of Administrative Services

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regulatory Compliance, Interviewing, Investigation, Inspection Principles, Medical Terminology, Attention To Detail, Building Trust, Confidentiality, Written Communication, Listening, HIPAA, Report Writing

Industry

Government Administration

Description

What You'll Do: The Bureau of Survey and Certification (BOSC) is responsible for conducting survey inspections to ensure health care providers and clinical laboratories are compliant with state and federal requirements. BOSC is looking to fill a Health Care Facilities Office Surveyor - Independent. Using core knowledge of assigned discipline, you will investigate and analyze complaints/incidents of unsatisfactory services rendered by health care providers and suppliers (e.g., resident abuse and neglect, misappropriation of funds, violation of rights) and determine the severity and urgency of the situation. Additional duties include: Collects and classifies information to obtain clear, accurate and concise personal demographics from the complainant (e.g., patient name, facility, allegation, dates and time of the occurrence, staff involved). Reviews, assesses, and analyzes initial allegation and establishes fact pattern (e.g., utilizes investigative techniques to determine and ensure compliance with state and federal laws addressing patient rights, neglect and abuse, and care and services of the patient, other patient related services). Maintains confidentiality requirements (e.g., HIPAA) in dealing with complaint/incident information. Operates a personal computer (PC) to retrieve & enter information into federal and state complaint/incident tracking systems. Prepares a comprehensive written report of allegations summarizing complaint/incident. Prioritizes and forwards completed complaint/incident intake information to the appropriate location for continued processing. Utilizes office equipment (e.g., computer e-mail, fax, copier, scanner) to distribute documentation of the complaint/incident as necessary. Researches regulations and regulatory issues. Provides input to supervisor regarding procedures involving complaint unit processes. Prepares and delivers speeches to consumer & provider organizations Attends surveys as observer in order to maintain familiarity with survey process when assigned. Responds to inquiries from the public, complainant and/or facility representatives as to the status of complaints/incident. May be assigned on a temporary basis to perform field surveyor assignments. Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist) AND 12 mos. exp. as Health Care Facilities Field Surveyor – Entry, 61581 AND Successful completion of federal Surveyor Minimum Qualifications Test (SMQT) AND Able to provide own transportation. OR Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist) AND 12 mos. exp. conducting inspections of LTC providers/suppliers &/or ACC providers AND Successful completion of federal Surveyor Minimum Qualifications Test (SMQT) AND Able to provide own transportation. Note: The job posting & official position description on file with the Ohio Department of Health (ODH) will reflect, in the minimum acceptable characteristics, the required licensure, certification, registration, or other professional credential & specialized body of knowledge necessary to perform the assigned duties of the position. Applications of those who meet the minimum qualifications will be further evaluated against the following criteria: Bachelors or advanced degree in assigned discipline Experience conducting health care facility surveys (e.g., nursing home, ICF/IID, residential care facility, hospital, hospice, HHA, life safety code, or clinical laboratory (CLIA)) Experience working with healthcare complaints (e.g., gathering information, responding to customers) Experience working with computer software (e.g., Word, Excel, ASPEN) Experience and/or education in technical report writing Experience working in a nursing home, assisted living, or ICF/IID as a licensed health care professional Experience working in critical care, hospital, urgent care or emergency department as a licensed health care professional Experience in providing training and orientation to new employees or cross training to established employees Experience working in a fast-paced, high-volume environment All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active work record. Training and development required to remain in the classification after employment: Renewal of licensure/certification/registration pertinent to assigned discipline as mandated by Ohio Revised Code. Unusual working conditions: May require travel, including some overnight stays. Job Skills: Regulatory Compliance Technical: Interviewing, Investigation, Inspection Principles, Medical Terminology, Regulatory Compliance Professional: Attention to Detail, Building Trust, Confidentiality, Written Communication, Listening Educational Transcript Requirements: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration. Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

Responsibilities

The Surveyor will investigate and analyze complaints regarding unsatisfactory services from health care providers, determining the severity and urgency of issues like abuse, neglect, or rights violations. Duties include collecting detailed information, analyzing allegations against state and federal laws, maintaining confidentiality, preparing comprehensive written reports, and distributing documentation.