Health Care Insurance Advisor at WNS Global Services

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Handling, Customer Service, Problem Solving, Critical Thinking, Healthcare Regulations, Documentation, Communication, Confidentiality, Performance Metrics, Inbound Calls, Complaint Resolution, Escalation, Service Issues, US Hours, Night Shift

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 6500+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description This role is responsible for handling inbound calls, providing accurate information, resolving concerns, and ensuring a positive experience while maintaining compliance with healthcare regulations. Key Responsibilities Answer inbound calls from in a timely and professional manner Accurately document calls, interactions, and resolutions in electronic record Resolve concerns, complaints, and service issues while following established protocols Escalate complex or sensitive issues to supervisors or appropriate departments when necessary Maintain confidentiality and comply with healthcare regulations Meet performance metrics such as call quality, accuracy, productivity, and customer satisfaction Qualifications Grade 12 Additional Information Experience and Attributes 18 months+ experience in a call center Healthcare experience would be beneficial Critical thinking and problem-solving skills Excellent verbal English communication with very good call handling skills Ability to support US hours and work nightshift

Responsibilities

The role involves handling inbound calls, providing accurate information, and resolving concerns to ensure a positive customer experience. Compliance with healthcare regulations is essential while meeting performance metrics.