KEY FUNCTIONS

Customer care
To ensure all members & guests receive a friendly and courteous welcome on arrival and during their visit / stay.
To anticipate members & guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
To achieve departmental and hotel goals in relation to mystery audits, Revinate and other forms of guest and member feedback.
To assist members & guests at all times.
To ensure all members and guest queries are handled promptly and efficiently.
To use initiative in relation to the speedy resolution of members / guests queries or problems.
To report on all guest feedback to The Health Club team, ensuring speedy corrective action.

REQUIREMENTS

Customer focused with strong communication skills, both verbal and written.
Must possess good computing skills.
Strong ability to prepare and analyse data figures.
A nationally recognized NCEHS / NCEF Fitness Instructors qualification or equivalent.
Current Lifeguard and Pool Plant Operators Certification an advantage.
Strong revenue background and target focused.
Previous membership sales an advantage.
Must have minimum three years’ experience or equivalent in a similar role within a fitness club environment.
Strong team leader.
Flexible with working hours.
Business qualification a distinct advantage.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

POSITION PURPOSE:

To ensure the day-to-day operations are carried out in line with department and hotel standards providing quality service to guests in accordance with statutory health and safety requirements

HEALTH & SAFETY RESPONSIBILITIES

To ensure all accidents, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
To maintain own working area in a tidy fashion.
To report any defective materials and equipment

To be familiar with and adhere to all rules and regulations of the Hotel, specifically:

• Hygiene
• Fire procedures
• Health and safety at work
• Security regulations