Health Club Reception & Sales Supervisor at IHG Career

Kuwait City, Capital Governorate, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Sales, Leadership, Team Development, Communication, Problem-Solving, Conflict Resolution, Organizational Skills, Multitasking, Cash Handling, Financial Accountability, Interpersonal Skills, Negotiation, Closing Abilities, Commercial Awareness, Customer Relationship Management

Industry

Hospitality

Description

Key Responsibilities: Guest Experience * Welcome all members and guests in a warm, professional, and engaging manner. * Deliver a seamless arrival and departure experience while ensuring IHG service standards are consistently met. * Handle guest enquiries, complaints, and service recovery promptly and professionally. * Build strong relationships with regular members and hotel guests to encourage loyalty and repeat business. * Ensure guest privacy and confidentiality are maintained at all times. Sales & Membership * Drive monthly membership sales and revenue targets. * Promote health club memberships, fitness programs, personal training sessions, swimming lessons, and retail products. * Conduct club tours for prospective members and explain available facilities and membership options. * Upsell hotel wellness packages and seasonal promotions. * Maintain an active database of membership enquiries and conduct follow-up calls to maximize conversions. * Prepare membership contracts and ensure all documentation is complete and accurate. Operations * Supervise the day-to-day operation of the Health Club reception. * Ensure accurate cashiering, billing, membership processing, and daily revenue reconciliation. * Monitor booking schedules for personal training, classes, and wellness services. * Maintain adequate stock of towels, guest amenities, retail items, and office supplies. * Coordinate with Housekeeping and Engineering to maintain facility cleanliness and equipment functionality. * Ensure all health club areas comply with IHG brand standards, hygiene, and safety requirements. Team Leadership * Supervise, coach, and motivate the reception team. * Prepare staff schedules to ensure adequate coverage. * Conduct daily briefings and communicate promotions, occupancy forecasts, and operational updates. * Monitor colleague performance and provide ongoing coaching and development. * Support onboarding and training of new colleagues. Administration * Prepare daily, weekly, and monthly operational and sales reports. * Monitor membership renewals and retention rates. * Maintain accurate guest profiles and membership records. * Ensure compliance with hotel policies, cash handling procedures, and data privacy requirements. -------------------------------------------------------------------------------- Day-to-Day Tasks * Open and inspect the Health Club reception before operation. * Conduct daily briefing with reception colleagues. * Check facility cleanliness and readiness with Housekeeping and Engineering. * Welcome members and hotel guests throughout the day. * Process check-ins, memberships, renewals, and payments. * Respond to telephone calls, emails, and online enquiries. * Conduct facility tours for prospective members. * Promote memberships, wellness packages, and retail products. * Coordinate bookings for personal training sessions and fitness classes. * Resolve guest concerns promptly and professionally. * Monitor daily attendance and facility usage. * Verify cash float, prepare cashier reports, and reconcile transactions. * Update membership database and sales tracker. * Follow up with membership leads and expiring memberships. * Prepare shift handover notes. * Ensure reception, lobby, and fitness areas remain clean and presentable. * Complete end-of-day reports and secure all cash and documentation. -------------------------------------------------------------------------------- Qualifications * Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Recreation Management, Sports Science, or a related field. * Minimum 2–3 years' experience in a hotel Health Club, Spa, Recreation, or Fitness Centre. * At least 1 year in a supervisory or team leadership role. * Previous experience in membership sales or customer relationship management is highly preferred. * Experience with hotel PMS and Microsoft Office applications. * CPR and First Aid certification is an advantage. -------------------------------------------------------------------------------- Skills & Competencies * Excellent guest service and interpersonal skills. * Strong sales, negotiation, and closing abilities. * Leadership and team development. * Commercial awareness with a results-driven mindset. * Cash handling and financial accountability. * Effective communication in English; additional languages are an advantage. * Problem-solving and conflict resolution. * Strong organizational and multitasking skills. * Ability to work flexible shifts, including weekends and public holidays. * Professional grooming and presentation consistent with IHG brand standards. -------------------------------------------------------------------------------- What We Offer At IHG Hotels & Resorts, we believe in empowering our colleagues to grow, succeed, and belong. We offer a supportive and inclusive workplace, competitive compensation and benefits, learning and development opportunities, global career mobility, and the chance to be part of a team committed to delivering True Hospitality for Good every day.

Responsibilities

The Health Club Reception & Sales Supervisor will lead the daily operations of the Health Club reception while driving membership and wellness revenue through exceptional guest service and proactive sales initiatives. They will ensure compliance with IHG brand standards and local regulations while supervising the reception team.