POSITION SUMMARY

Moda Health Coaches develop and implement behavioral-based coaching programs and health care navigation support, including condition-specific disease management (health coaching), for Moda members. This position collaborates with internal and external healthcare services teams, vendor point solutions, and community-based organizations to ensure continuity and coordination of care.

REQUIRED SKILLS, EXPERIENCE & EDUCATION:

• Bachelor’s degree, preferably in healthcare-related field.
• Ability to work collaboratively and independently.
• Excellent communication, interpersonal, and presentation skills.
• Strong cultural competence and understanding of the importance of using Diversity, Equity, and Inclusion (DEI) concepts to guide and inform work.
• Thorough knowledge and understanding of health behavior change theory.
• Experience with Microsoft Office products.
• Ability to learn proprietary databases and maintain confidentiality.

PREFERRED SKILLS, EXPERIENCE & EDUCATION:

• Master’s degree in a related field.
• Minimum of one year of experience in field related to health coaching.
• Specialty credential such as NBC-HWC, RDN, LCSW, or LPC.
• Experience in health insurance or similar industry.

Primary Functions:

• Works one-on-one with members managing, or at-risk for developing chronic health conditions by providing health coaching via multiple communication channels, including phone, email, and mail to support disease prevention and management.
• Using evidence-based guidelines, provides education and support to help members set and achieve health-related SMART goals and increase their capacity as a self-manager of their health.
• Assesses member health through initial consultations and evaluations; including exploring visions, motivation, readiness to change, and health history. Routinely documents member progress, changes in health behaviors, and/or gaps closures in EHR and customized database systems.
• Partners with internal and external healthcare services teams to achieve triple-aim goals of improving healthcare experience, outcomes, and reducing avoidable cost.
• Contributes to the selection, development, and review of health education materials, and other group and member-facing wellness communications.
• Occasionally provides health education presentations to group employees on topics related to healthy lifestyle and condition management.
• Maintains knowledge of vendor health management programs and refers members to programs, as needed.
• Performs other job-related duties, as assigned