Health Concierge Clinician at Medibank Private Limited

Docklands, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Preventative Health, Customer Service, Interpersonal Skills, Empathy, Phone Communication, Self-Motivated, Proactive, KPI Management, Clinical Advice, Emotional Support, Practical Advice, Health System Navigation, Education, Computer Skills, Registered Nurse, Physiotherapist, Occupational Therapist

Industry

Insurance

Description

Your career in healthcare made personal At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. Do you believe in the power of preventative care and supporting Australians to live healthier lives? If you love guiding others with encouragement, education, and clinical insight, this could be your perfect next step. The Opportunity As a Health Concierge Clinician, you will connect with predefined cohorts of Medibank members, delivering a phone‑based support service at key points in their health journey, with a strong focus on pre‑admission preparation and post‑discharge recovery. You will provide clinical, emotional, and practical advice, and where relevant, educate members about Amplar Health and Medibank programs that align with their needs. You will also play an important role in assisting and empowering members to navigate the health system, offering guidance, linking them to appropriate support services and resources, and providing relevant collateral within the scope of the program. We have permanent full time and part time (0.6 - 1.0 FTE) positions available. Start dates are Tuesday 10th and 23rd March 2026 - with 10 days of full-time training (Mon- Fri) before moving to your fixed roster. Training will be Virtual. After training you can choose to work from home or in one of our offices or a combination of both. Your working days will be rostered across the hours of 9-6 pm (Melbourne local time) Monday to Friday. Please note, you will need fast, reliable internet and appropriate workspace to ensure privacy whilst working. To learn more about our services follow the link Amplar Health About You The ideal candidate will have a passion for preventative health, customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to Medibank members via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets. Additionally, the candidate will bring: Minimum 2 years’ post qualification experience in Australia, specifically within a hospital setting. Strong computer skills, including experience using multiple systems and the ability to learn new operating systems. Degree in health: you are either a Registered Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Pharmacist or Dietitian with AHPRA or relevant registration and are focused on providing proactive care to your patients. Previous customer service or telephone-based experience, using SharePoint and Verint will be advantageous, however not necessary. Our much-loved Perks Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means: Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia! Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)!  Right now, our employees also have a 25% discount on travel insurance.  14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.  Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in.  Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more  Learn more about Amplar Health at https://amplarhealth.com.au Be Yourself. Belong Here We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser) Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Responsibilities

As a Health Concierge Clinician, you will connect with Medibank members, providing phone-based support during key health journey points. You will offer clinical, emotional, and practical advice while educating members about relevant health programs.