Health Fund Collections Officer

at  Cabrini Health

Health Fund Collections Officer
Permanent Part Time (22.5 hours per week)
Malvern & hybrid working arrangement
$35.84ph + 12.5% super

What Cabrini can offer you

• Tax savings - increase your take-home pay with Salary Packaging up to $18,850 tax-free each year
• Attractive salary plus 12.5% superannuation as well as 17.5% annual leave loading
• Enjoyable workplace culture in a mission-based, values driven healthcare organisation
• Opportunities for professional development
• Located close to public transport with Myki discount on offer

How you will make an impact
As a Health Fund Collections Officer, you will contribute to a high performing Patient Accounts service, ensuring overall integrity, accuracy and timeliness of all duties. You will need to have a strong customer service focus as well as be self motivated and take pride an ownership in your work.
If you have experience with billing and/or collections within Private Health Funds, we’d love to hear from you!

Your day will look a little like this:

• Review aged trial balances to action debts outstanding beyond agreed health fund contractual timeframes.
• Contacting the health fund to follow up payments.
• Resolving rejections related to claims.
• Coordinating correspondence between the hospital and the health funds.
• Ensuring clear lines of communication between the Patient Accounts Department and other Cabrini departments.
• Ensuring a high standard of care is provided to all stakeholders.

What you will bring to the role

Your application must demonstrate your suitability for this role by addressing the position’s key responsibilities and professional requirements. You will need to have the following:

• Previous experience in a medical environment or health insurance industry –inpatient accommodation billing or debt follow up is highly desirable.
• Experience in Accounts receivable functions in a hospital environment.
• Experience in reconciliation of accounts via Eclipse and manual claims.
• An ability to learn and work effectively with in-house and external systems, such as WebPAS, other health fund and third-party portals as required.
• A professional attitude with excellent verbal and written communication skills.

Enquiries should be directed to: Roopa Anand, Assistant Manager Billing & Debt Management - 9508 1222
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect

• Previous experience in a medical environment or health insurance industry –inpatient accommodation billing or debt follow up is highly desirable.
• Experience in Accounts receivable functions in a hospital environment.
• Experience in reconciliation of accounts via Eclipse and manual claims.
• An ability to learn and work effectively with in-house and external systems, such as WebPAS, other health fund and third-party portals as required.
• A professional attitude with excellent verbal and written communication skills