QUALIFICATIONS

• Proven office experience in a healthcare or social services setting
• Strong organizational and communication skills
• Ability to coordinate care and support for individuals facing health inequalities
• Familiarity with community resources and health services
• Experience in data management and reporting
• Commitment to promoting health equity and improving access to care
  Job Types: Full-time, Part-time, Fixed term contract
  Contract length: 24 months
  Pay: £25,674.00-£26,530.00 per year

Benefits:

• Additional leave
• Company pension
• Enhanced maternity leave
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person
Application deadline: 30/06/2025
Expected start date: 30/06/202

JOB PURPOSE:

To work closely with our PCN Practices and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring heath and care planning is timely, efficient, and patient-centred. The post holder will help to support patients to interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients as part of the practice caseload.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonable be required by their line manager.
This role will work alongside our high intensity patients, and will tackle health inequalities, as part of work within areas of deprivation.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribers, and other primary care professionals.
Utilise population health intelligence to proactively identify and work with a cohort of patients to co-ordinate personalised care
Support PCN and practice staff to be prepared to have shared-decision making conversations including utilising decision aids and tools, and support clinicians to understand the level of knowledge, skills and confidence for patients (their activation level) when engaging with their health and wellbeing.
Help to co-ordinate and manage care needs through answering queries, making and managing appointments and where appropriate have written or verbal information to help patients make choices about their care.
You will co-ordinate and actively participate in weekly MDT planning for a cohort of patient that may include mental health, frailty, and other clinical and social needs, liaising with services as required.