Health Information Services Clerk

at  Ballarat Health Services

SKILLS & EXPERIENCE

• Previous clerical or clinical experience, preferably in a hospital environment.
• Ability to accurately use medical terminology.
• Strong keyboard skills with proficiency in Microsoft Word, Excel, and email; able to enter data quickly and accurately.
• Proficient in computer use for accurate and timely data entry into the Digital Medical Record.
• Excellent communication, customer service, and interpersonal skills; able to maintain effective relationships and handle telephone inquiries confidently.
• Strong time management, organizational skills, and ability to work effectively in a team to meet targets and Key Performance Indicators.

INTERESTED?

if you wish to discuss the role prior to applying, contact Therese O’Shea, HIS Operations Manager on 03 5320 6873 for a confidential discussion.
If you are currently employed at Grampians Health, please ensure you sign in through the ‘Employee Login’ via the external Careers Page or access the Careers Page via the Intranet before applying
We’re actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

ABOUT THE ROLE

To provide administrative support to Health Information Services and to internal and external customers in a timely and confidential manner.
This role involves reception duties in relation to release of clinical information and the collection, collation and scanning of clinical documentation into the digital medical record.

KEY RESPONSIBILITIES

• Respond to requests for clinical information, ensuring timely fulfillment in compliance with confidentiality policies.
• Scan medical records to the Digital Medical Record (DMR) and process images from external providers.
• Assist with the retrieval, tracking, and maintenance of medical records, ensuring queries are resolved within timelines.
• Accurately enter data into the Patient Administration System (IBA WebPAS) and Digital Medical Record (BOSSnet).
• Provide support and information to students and multi-disciplinary staff during their placements at Grampians Health.
• Participate in team meetings, quality improvement projects, and adhere to Occupational Health and Safety policies while ensuring confidentiality at all times.