Health Information Services Clerk

at  Epworth HealthCare

The Health Information Services department currently have opportunity for a part-time Health Information Services Scanning Clerk to join our Eastern (Box Hill) campus. This position is for three days per week (Tuesday, Wednesday and Friday) 22.5hours/week during business hours from either 8:00am to 4:00pm or 8:30am to 4:30pm.

RESPONSIBILITIES/DUTIES:

• Scanning paper-based patient medical records using the BOSSnet Digital Medical Record system.
• Responding to record requests.
• Answering telephone enquiries.
• Responding to information requests in accordance with the department’s release of information guidelines.
• Collecting, scanning and re-directing mail.
• Performing general department administration duties as required

TO BE SUCCESSFUL IN THIS ROLE…

You will have:

• Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders
• Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process
• Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
• Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth
• Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office)
• A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner
• Proven high attention to detail and diligence to ensure correct patient information is released at all times
• Flexibility in a changing work environment with an openness to changing processes and procedures