Are you ready to make a difference in customer service? Join AXA Health in Bournemouth as a Health Insurance Customer Advisor, where you’ll play a key role in delivering an exceptional member experience through effective administration management. In this role, you’ll consistently meet performance targets in productivity, accuracy, and quality while adhering to FCA regulations and data protection standards. You’ll engage with members empathetically, taking ownership of their inquiries and providing timely solutions. By maintaining accurate records and fostering relationships with both members and stakeholders, you’ll help create a supportive environment that encourages continuous improvement. If you’re eager to contribute to a team that values collaboration and excellence, we would love to hear from you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll spend the majority of your working week away from home. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
Working Hours & Shift Pattern: Full time, 37.5 hours per week over 5 days, Monday to Saturday, with shifts between 8am and 8pm on weekdays and 8am to 5pm on Saturdays. We have a rotating shift pattern that includes Saturdays and Bank Holidays. You’ll earn a 5% shift allowance in addition to your basic salary.

WHO WE ARE:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates

• Meet performance targets in productivity, accuracy, and quality while adhering to FCA, data protection, and regulatory standards.
• Provide positive and empathetic member interactions, proactively resolving queries for an excellent service experience.
• Take ownership of member interactions by investigating issues, providing solutions, and escalating as needed.
• Maintain accurate records of member interactions within AXA Health Systems.
• Understand team processes and contribute to targets while effectively managing member complaints.
• Build sound relationships with members and stakeholders, fostering a collaborative team environment.
• Seek opportunities for service improvement and expand knowledge of Private Medical Insurance products.
• Participate in department meetings and mandatory coaching to enhance skills and support team initiatives.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
  We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.